Hi,
Just had my Toyota in the main dealer as I was losing water. They have reported as I suspected, that the head gasket has failed. Having read on here that it was a 'known issue' I asked if Toyota would fix it free of charge. I was told that:-
a) Its out of warranty (not dificult to work out)
b) My car does not fall within the 'known' vin number head gasket parameters
c) the car was not serviced by a Toyota Dealer - although it is fully serviced using approved parts.
Therefore no assistance would be given towards the 2K bill.
Shocked, I rang Toyota CS who virtually said get stuffed and don't ring us again, minion!!!
I thought I'd buy a quality Jap car as I've been a Rover man for years (I used to work for them). Seems all that criticism about Brit cars is NO different to Japanese.
Luckily the car is under a seconhand warranty (the car was purchased in the M/Facturers 3 year warranty period) so they will foot 1K of the repair bill and the garage have dropped the cost now so I will pay only circa £230.
Another question that the more modern Technicians out there may be able to answer: They tell me the engine has to be removed to do the head gasket? - apparently a 13.3 hour job?? In all my many years as a Technician I've NEVER heard of a car needing the engine removed for such a repair. I'd like to hear some accurate reasoning behind that.
I was guided by the thought that this is a quality car that would give me many trouble free miles...I now regret not buying a Kia which I was considering also. I may sell this one and change to a Kia...7 year warranty sounds good to me.
Look forward to some feedback
Robin the Technician - I fix, therefore I am
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