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Mon 2 Dec 2002 17:46

Windscreen advice - Jagman

I have recently bought a 1998 Audi A4 Quattro from a small dealer who had the windscreen replaced a week before I purchased the car. I'd had the car 3 days when the windscreen cracked from the top of the screen to just below the rear view mirror.
There is no evidence of a stone chip or any other damage to the screen so I am assuming the crack is some form of stress fracture.
I contacted the dealer as soon as the screen cracked but so far he has been unwilling to help in any way.
Can anybody advise me if I have any recourse against the dealer or the widscreen company who fitted the screen.

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Mon 2 Dec 2002 17:49

Windscreen advice - Carmad 10000

If it is a stress fracture then you may have a chance. Usually these firms such as autoglass will guarantee the windscreen fitting. However, if the dealership has done it themselves (unlikely but it does happen) I would still try and get it resolved. Considering the length of time you have had the car it is unreasonable to expect you to pay for it to be replaced if it is a fault - this is covered under the sale of goods act. The only problem is you will have to proove its a stress fracture but any specialist would be able to do this for you.

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Tue 3 Dec 2002 07:55

Windscreen advice - Jagman

Thanks carmad I feel an independant report coming on imminently.

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