Ordered from a dealer on 30th November, told late January.

This has now slipped because a few days bad weather in the UK has meant a delay of several weeks.

At present have no idea when Santa Fe is due to arrive, but dealer has agreed to hold the price of my P/X, so he's losing 200/month or so from February, but I have to tax my car from then too.

I would have expected a regular boat from Korea with various cars on it, and for hyundai UK to keep a small stock of cars in this country, but apparently neither of these is true.

Hi

I sold my Xtrail as I was told by the broker new car would be with me by Dec,

I have been told that the main dealers get first choose brokers get whats left, how true this is I do not know, I have now got one coming in 10 days, same Mod & Colour I wanted you are lucky to get a new car off the peg, what ever make if you want a model & colour of your choose

Edited by kiters 62 on 07/01/2011 at 22:08

I don't think that they ship many at a time. The shipment mine was on (late November) had about 50 on (or maybe that was 50 spare) of various colours and spec. The spec isn't overly complicated as the dealer fits things such as the sun roof.

I know that Hyundai have been caught with their pants down over the demand for the ix35 but even so, I have to agree with madf, I really don't like waiting months for a purchase to be delivered (unless it is wine). When I order a car, I want it within a couple of weeks.

My car is now on a ship apparently, and as been for weeks.

However, no idea when that ship is due in the UK.

Apparently Hyundai UK are not letting dealers know when cars are due; other customers in same situation as me.

Holding a small stock doesn't work when customers buy them all! Certain versions of Santa Fe are in high demand, specifically automatics.

When I ordered in early Nov 2010 I could have had a manual in any colour but nothing in the supply chain for automatics so it had to be a factory order - delivered late Jan.

It's clear to me that Hyundai Motors UK doesn't have good IT systems - back in the late '90s I could place a factory order at a Vauxhall dealer and know within 24 hours where/when it was being built, shipped and delivered - 15 years later and a Hyundai dealer doesn't know when they'll receive it until it physically arrives.

The good news on Santa Fe is that the IX35 is even worse - they planned for 50,000 cars last year but took orders for 100,000.

Edited by RT on 05/03/2011 at 20:34

Hyundai are organised, but it's a long way from Korea and they don't airfreight! I ordered my Santa Fe in mid-November against the salesman's 8-10 weeks projection for a factory order - I took delivery after 9 weeks.

Good IT systems don't make the delivery any quicker, but it helps customers know exactly when the car's going to be available - and more to the point, how far in advance to order the car.

With Vauxhalls you may have known within 24 hours what the schedule was but it took as long to get a factory order from GM Belgium as from Hyundai Korea.

If you've researched your next car purchase you know what brand and model you want, not a different brand/model that happens to be sat in an unsold stockpile.