Do we have to accept our car being written off?

Someone ran into the back of our 2004 Vauxhall Signum. The insurers have written it off as it's going to cost £1800 to fix. Can we put our foot down and tell them we want it repaired? They are also taking...

Undue courtesy?

My experiences regarding courtesy cars have always been where the car was provided by the accident repair company. My 87-year-old sister has recently had an incident where a van has shunted her parked...

Courtesy car for warranty repairs

My wife's car is due to have some paintwork repairs done under warranty. Honda Chester have referred it to an outside bodywork shop, who will provide a courtesy car but with a £1,000 excess. That on our...

I had an accident in a courtesy car, what do I do?

My car was having a clutch fitted, the garage lent me a car. A courier company vehicle (I think in training) drove into my lane on a busy roundabout forcing me to break sharply and collide with them (my...