I have a year 2000 Boxster, which has spent its life under the main dealer and extended main dealer warrantys. Basically it hasn't wanted for anything. Its had all its stamps and checks carried out to the bodywork. So I was horrified to find rust blistering around the door catch. As my car was going into the mian dealer for its major service I asked them to look at it and file a claim. The paint hasn't broken and its clearly rusting from inside out. I also found an article in 911 & Porsche World, December 2002. which shows that their had been problems with this area and that they had changed to a soft gasket between the body and catch.The problem was noted as being prone to cars between 1998 and 2001 at random. The author Peter Morgan had had the paintwork restored under a claim agaianst Porsche's Long-Life Warranty. as my car still has a year of the warranty to run, i didn't see a problem. But i was wrong, customer services at reading have rejected the claim and say its not covered, despite their being a known problem and never getting the dealer to fit softs gaskets when it next had a service.I've asked for the reasons why in writing, basically the chap called Richard reckons anything that comes into contatc with the body ain't covered. Even though its Porsches materials and fitments. I wouldn't expect to find rust in any car , let alone a Porsche and can't understand why the claim is rejected. Does anybody else have any experience or advice, I don't intend to let this matter go lighlty, but am not sure where I can go from here, but basically it dosn't seem like the warranty that Porsche has on its body is worth the paper its written on, and theirs seem no purpose to getting the main dealer to look after the car and collect body stamp checks each year.
whats the thoughts?
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Most manufacturers don't seem to want to honour corrosion warranties and will try to wriggle out of them at every opportunity. I had personal experience of this on 2 cars I owned. They seem to take the view that the car will never rust from the inside out and their paintwork is never faulty.
Even if you can prove that 100% of the cars sold rust in a particular area, from the inside out, they still will argue the point, regardless of how many warranty repairs they have had to make!
It's crap isn't it and with a car being one of the most expensive items we ever purchase, the consumer laws are very weak in relation to the items cost. You get more protection buying a £15 electrical item from Argos than you do a car!
Perhaps let your main dealer know that unless he helps you get this resolved, he won't be seeing your car again.....because you will take it to a (much cheaper) independent Porche specialist. They made a lot of money out of you over the last 10 years....time for some payback.
Edited by davecuk on 14/08/2009 at 15:59
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