Insurance renewal 'Beware'. - sumpnut
For the last year I have been insured by a well known firm specialising in clients over 50yrs and when the renewal notice came through the post for my Berlingo I decided to go elsewhere. This was on the 24th of the month and I telephoned the company to inform them I would not be renewing my insurance with them as I had gone elsewhere.

It was somewhat surprising that a couple of days later a letter arrives thanking me for renewing and that payment from my credit card had been taken. Such payment had not been authorised by me. I thought just a little hick up in the system and in a couple of days to money would be returned.

Now after two days calling my credit card company and the insurance company I find the money will not be refunded until I return the insurance certificate. I am quite happy to return the certificate, as requested on their letter confirming non renewal, it is valueless to me and I have a valid one from another company, the problem is you are not informed that money will be withheld until its return!!

Backroomers take note of what appears to me to be another way of holding on to funds at other peoples expense, and relying on second class mail for the refund.

sumpnut

{made non make/model specific as could apply to any car, not just a Berlingo}

Edited by Dynamic Dave on 04/08/2009 at 20:07

Insurance renewal 'Beware'. - Bill Payer
It's a specific offence not to return it on request.

I think there's also some theoretical insurance thing here that they can't deny minimum 3rd party liability if you're holding the certificate.
Insurance renewal 'Beware'. - Armitage Shanks {p}
I don't think it is unreasonable, bearing in mind that you have a document saying that you are insured for 12 months, that they should hold on to your money until they have it back in their hands, to cancel it.

However, how did they get hold of your money from your credit card? Were you perhaps on some sort of auto renewal or continuous direct debit?
Insurance renewal 'Beware'. - sumpnut
In reply to AS, the renewal was to start on the 1st August and I informed them that I did not wish to renew. The certificate was not valid as I had a letter from them confirming my cancellation (their words) of the policy. I had not asked for it, I did not want it and I was well within their time limit to return it.

The main concern is that they were able to take the payment from my credit card without my authorisation, and hold it until the return of the certificate, a detail not noted on any of their paperwork.

They had my card details because I bought on line last year, and yes I did click the box not aggreeing to automatic renewal.

If this is a new rule to the game fair enough but let the punter know, but as stated is it another way of holding funds in their account for a few more days?

sumpnut
Insurance renewal 'Beware'. - Altea Ego
>The main concern is that they were able to take the payment from my credit card without >my authorisation

Because you gave them permission to do that when you first signed up to a direct debit on your credit card. It keeps running till you or them cancel it.


Insurance renewal 'Beware'. - sumpnut
AE This is where they are so clever, just like the three card trick, I did not know I had signed up to an annual direct debit, I thought I was paying for one years insurance, at no time I was informed it would be automatically renewed, without approval. I have purchased lots of things using the Internet, and a credit card, but I don't get a new tele, or washing machine every year automatically.


Why should insurance be any different?

Sumpnut
Insurance renewal 'Beware'. - jbif
but I don't get a new tele, or washing machine every year automatically. Why should insurance be any different? >>


1. Could it be that your tele or washing machine don't need renewing on the dot each year?
2. Could it be that the typical Gerry Atrick who is insured by this company is a forgetful young duffer who is grateful for the company doing the remembering and renewing for him automatically?
3. Could it be that the inertia selling technique has been proven to work and is good for their profit margins?

Insurance renewal 'Beware'. - jbif
yes I did click the box not aggreeing to automatic renewal. >>


In which case, complain and seek compensation for your time and the hassle they have caused you.

Edited by jbif on 04/08/2009 at 18:41

Insurance renewal 'Beware'. - Steve Pearce
Since turning 50, I've been targeted (I suspect) by the same organisation as a customer for their products. I can't see how they get any customers based on the quotes I get from them, I can get insurance for £260-300 from dozens of providers, but they seem to think £550 is a competitive quote!>> For the last year I have been insured by a well known firm specialising in
Insurance renewal 'Beware'. - OldSock
For the last year I have
been insured by a well known firm specialising in



You okay, Steve? Had visions of your nose clicking the mouse over "Post Message" as you slumped across the desk..... :-)
Insurance renewal 'Beware'. - bell boy
its a bit of a sarga isnt it
i also get lots of letters offering me similar good deals but i can always beat their quotes for everything due to knowing how to interact on the wwb
unfortunately these type of companies play on the fact that over 50"s people are internet thick
Insurance renewal 'Beware'. - seasiders rock
well i had no problems, same company.
renewall due 16th of this month, new q just about double, no thank you.
rang customer services, not renewning, they could not match q of £200.
updated there details, and was advised to cancel direct debit.
jobs a good un.
Insurance renewal 'Beware'. - Armitage Shanks {p}
SR - The problem is, up to a point, the difference between a Standing Order and a Direct Debit.
You can cancel the former as it is an instruction, from you to your bank, to pay out sums of money. The DD is a permission from you, to let somebody take money out of your account for themselves, and you have to get them to cancel it and stop taking the money SFAIK.
Insurance renewal 'Beware'. - teabelly
DDs are cancellable by yourself. If you have online banking then it is easy. Otherwise pop into a branch or phone up your bank. Continous authorised transactions on a credit card ie regular payment are a different thing altogether. You have to get the company to cancel one. Unless you trust a company implicitly don't use them.

I've switched insurers but cancelled the DD before the due date so they can't take anything. They said they wanted the insurance certs back but didn't even include a stamp addressed envelope in the renewal papers to return things as they actually sent the certs with the renewal just assuming I'd go ahead!!! Switching saved about 300 quid... I am pretty certain they ask but then don't bother to check whether they have been returned. I am also checking the askmid thing regularly to make sure that the new insurance goes ahead without problems.


Insurance renewal 'Beware'. - jbif
DDs are cancellable by yourself. >>


True.
But be aware that credit card continuous debiting authority [or whatever they call it] can in theory only be cancelled by contacting the trader/business. Even if you cancel your credit card account, the authority remains valid until it is cancelled by the trader. Unless I am wrong, and all the above has now been outlawed.

Insurance renewal 'Beware'. - Manatee
SR - The problem is up to a point the difference between a Standing Order
and a Direct Debit.
You can cancel the former as it is an instruction from you to your bank
to pay out sums of money. The DD is a permission from you to let
somebody take money out of your account for themselves and you have to get them
to cancel it and stop taking the money SFAIK.



Not quite right, though on the right track. True that the DD is inititiated by the payee or "originator" in bankspeak, but you can cancel a DD authority with the Ban.

A "continuous credit card payment authority" on the other hand, you cannot cancel with the bank/lender, only with the payee or "merchant" in cardspeak. Beware of giving continuous credit card mandates for this reason.

Standing Orders have all but disappeared as a promoted payment method.

Edited by Manatee on 16/11/2009 at 17:50

Insurance renewal 'Beware'. - Steve Pearce
Still alive, I can report. Pressed the "Quote..." button by mistake but thought I'd cleared out all the quoted lines.
Insurance renewal 'Beware'. - RickyBoy
'...is it another way of holding funds in their account for a few more days?'

You call that a problem? I'm currently awaiting the release of (my) funds for a Mortgage/Life Protection policy that matured on 01 July!!! They've had 24-years to prepare for this event.

I quite obviously won't divulge who the 'grievance' is with, but as you might expect from my comments on here throughout the year, I've rolled-up my sleeves and am currently embroiled in the process of issuing a formal complaint/seeking compensation for reinvestment loss/naming, shaming and embarrassing via the broadsheet financial press and quite possibly calling upon the services of the Ombudsman.

I digress...

...so yes, that company that supposedly specializes in the '3rd Age Drivers' motor insurance policies ? they don't even get remotely close to a realistic quotation for me ? ever.



Insurance renewal 'Beware'. - ifithelps
forums.moneysavingexpert.com/showthread.html?t=256

I quote: "Authorising a regular payment off a credit card known as a ?Continuous Payment Authority? is much more dangerous a bank account ?direct debit?. !The problem is you can?t cancel it, only the company its set up with can. !

The major, but not exclusive, culprit of such dodgy dealings are internet porn sites leaving people taking !?embarassed? monthly payments."


Continuous Payment Authorities only apply to credit cards, but, apparently, they cannot be cancelled by the card holder.

Strange, but true.
Insurance renewal 'Beware'. - Martin Devon
I quote: "Authorising a regular payment off a credit card known as a ?Continuous Payment
Authority? is much more dangerous a bank account ?direct debit?. !The problem is you can?t cancel it only the company its set up with can.
Continuous Payment Authorities only apply to credit cards but apparently they cannot be cancelled by the card holder. Strange but true.

I have previously been informed by a large insurance business owned and operated by a Friend NOT to make the payment authority by card. If he/they have said it I can GUARANTEE that the gripes here are true.

You have been warned, sorry, advised.

Best regards to all.............MD
Insurance renewal 'Beware'. - Altea Ego
It is rumoured, that the only thing that made AOL attractive as a purchase, and the reason its being sold off, is that the 30 million people who signed up using a credit card after getting one of those damn free cds in the 90's cant remember the userid and password to cancel the subscription.

Think of it. 30 million people paying every month and only 6 using it.

What a business model.
Insurance renewal 'Beware'. - jbif
only thing that made AOL attractive as a purchase, ....

Think of it. 30 million people paying every month and only 6 using it. ...
What a business model. >>

Begs the question: why the decision to sell?

Insurance renewal 'Beware'. - sumpnut
Many thanks for everyone's input, I think I can see a picture forming here, and that is when I contract insurance I think it is for one year, but for the insurance company it is for life. Hence I talk about not renewing at the end of the years contract and they talk cancellation!

The machines carry out all the operations automatically, sending out renewals, taking the money from accounts until instructed to stop. I had assumed my instruction that I was not going to renew was a direction to cease the 'continuous payment authority'. what I did not know about was the secret condition of not refunding money taken until the return of the certificate of insurance.


I clear my credit card account every month using it as a charge card, thinking it gave my certain security, but from this little episode I may as well use a direct debit which will give the control back to me.

I would also question the so called value/importance of the insurance certificate which seems to me to be little more than a receipt. The police will not take one at face value, you don't now use it to tax your vehicle, and other insurance companies know all about you.

This has been quite an unnecessary business, and many posters have had poor quotes mine was reasonable at £182 for two drivers,full comp, full EU cover. Shame some of their staff were not up to scratch.

sumpnut
Insurance renewal 'Beware'. - Armitage Shanks {p}
A DD does NOT give you 100% control - you still have to tell people to stop taking money out of your account and they have to comply with your instruction The only thing you have control of, along these lines is a standing order, where you just tell your bank to stop payments to people. If they don't comply it is their problem, not yours

Edited by Armitage Shanks {p} on 04/08/2009 at 23:54

Insurance renewal 'Beware'. - Mike H
A DD does NOT give you 100% control - you still have to tell people
to stop taking money out of your account and they have to comply with your
instruction


Not true - I can cancel direct debits via internet banking. The next thing that happens is that you get a letter from them usually, which starts "We notice uou have recently cancelled your direct debit...". Can be dangerous if you actually owe them money as they will usually demand immediate and full payment, but for something like an annual subscription, it stops them taking money by "mistake" with the subsequent hassle of you trying to get it back.
Insurance renewal 'Beware'. - RickyBoy
'...I'm currently awaiting the release of (my) funds for a Mortgage/Life Protection policy that matured on 01 July...'

Seemingly resolved overnight!

Drinks are on me/E350 Coupe on my drive in Sept (delete whichever inapplicable/inappropriate, etc.)

Best...
Insurance renewal 'Beware'. - LikedDrivingOnce
.... E350 Coupe on my drive in Sept .......


*ENVY* - You have a very good taste in cars.

IMHO, Ownership will be all the sweeter for the fact that it comes as a result of honest saving and not "easy money". (Well, it would be for me, anyway)


Insurance renewal 'Beware'. - David Horn
Pretty good experience with Elephant this week. Got the renewal through for £530, which isn't too bad in the first place, but tried putting the quote into their sister company Admiral.

Price dropped by over £100, and when I called them they matched it without a quibble, and added my dad to the policy for a mere £1 extra.

Don't know why he pushes the price up, he does have a single SP30 but that's it. The chap on the end of the phone said that they weight even single speeding offences quite heavily.
Insurance renewal 'Beware'. - Armitage Shanks {p}
Hi David. 10 million people have one SP30 and a lot of insurance companies can't afford to dismiss that many people from their list of potential customers or penalise them when quoting. I do accept that some do but I think they are the minority.
Insurance renewal 'Beware'. - jbif
Don't know why he pushes the price up, he does have a single SP30 but that's it. The chap on the end of the phone said that they weight even single speeding offences quite heavily. >>


Adding Mum, or Sister, or occasionally Dad, usually reduces the premium.
So in your case it may be that adding Dad reduced premium say by £35, but his having SP30 pushed it up by £36; net result = £1 increase !

Insurance renewal 'Beware'. - Bill Payer
So in your case it may be that adding Dad reduced premium say by £35
but his having SP30 pushed it up by £36; net result = £1 increase !

It was exactly the same for me with one SP30 (now gone, touch wood) on daughter's car with Admiral - the premium drops adding me, then put in the speeding penalty and it went up.
Insurance renewal 'Beware'. - Bill Payer
Price dropped by over £100 and when I called them they matched it without a
quibble


When you call an Admiral group company - Admiral, Elephant, Bell and Diamond - you're speaking to the same call centre and they can access quotes done on the other company.

One of my kids is with Admiral and the other with Bell. I knocked a clear £100 off the Bell renewal by using an Admiral quote and we saved a lot on the Admiral one too, although the details escape me at the moment. Wierd thing is that every comparison site (and of course they own Confused.com) seemed to give different quotes.
Insurance renewal 'Beware'. - Armitage Shanks {p}
Clearly the next step is a Price Comparison Site Comparison site!
Insurance renewal 'Beware'. - cockle {P}
Probably not so daft an idea, AS.

I wonder how many people realise that many of these comparison websites actually gain commission when people switch and that some actually take payment from the companies featured in their searches to enable them to be featured, if the company doesn't pay then it doesn't appear........
Insurance renewal 'Beware'. - martint123
I had the same with bingle and bongle insurance.

I phone up a month before automatic renewal time to say I didn't want to renew.
Organised insurance elsewhere and lo and behold, a "thank you for renewing" from B&B.

Phone calls and them insisting on a £25 cancellation fee.
Letter to their complaints dept in the end sorted it out eventually....
Insurance renewal 'Beware'. - freddy1
after reading this post I had a worry.

I sold my car about 3 wks ago , and my insurance runs till aug 19th 2009 , hardly worth cancelling?

my insurance was on a monthly installment plan , but i fell behind , my father bailed me out (I was out of work) , by using his debit/credit card to pay the last 7-8 installments in one.

this thread had me worried that they might renew it , using his card?

I emailed them on tue evening , basicly saying I have sold car NO RENUAL.

email recieved this morning

Dear Mr XXXXXX

Thank you for your recent communication regarding your Saga Motor Insurance, policy number, XXXXXXX.

I am writing to confirm that I have arranged for your policy to be cancelled from your renewal date, as requested.

May I take this opportunity to thank you for your past custom and I hope you will continue to consider Saga in the future.

If you have any further queries regarding this matter please do not hesitate to contact our Customer Services Department on 0845 366 1601.

Yours sincerely

Mrs Michelle Gallagher
Customer Service Advisor


Saga Services Limited is authorised and regulated by the Financial Services Authority


so at least one company knows what they are doing?
Insurance renewal 'Beware'. - Bill Payer
Print out the email and keep it, and get your Dad to check his bank/credit card account and make sure the debits do stop.
Insurance renewal 'Beware'. - sumpnut
To update backroomers, the money has now been returned to my account, credited on the 20th August. Funny but it only took a day to remove, on the 25th July, it in the first place, needless to say I have made an official complaint which has now reached a 'second level', what ever that means? If I get a result I will let everyone know.

Sumpnut
Insurance renewal 'Beware'. - sumpnut
Sorry about the delay in this final update but I've only just got around to it.

The working systems and practices of the company caused the delay and those same practices caused the call centre manager to offer £25 compensation. Going on the premise of not accepting the first offer, I said it was not enough. To get a higher offer I was told I would have to it make an official complaint, which I did and the offer was raised to £50.

This I accepted but as they had rambled on in their letters to me about terms and conditions ( not applicable by the way ) and their offer did not include costs, I added some using their terms as a guide. This amounted to an extra £120, a sum they thought excessive, but offered a further £25 as costs.

I did not seek compensation just quick return of my funds, but their practices offered and I played the game their way.

Help for Hero's is now £75 better off.

Sumpnut
Insurance renewal 'Beware'. - Armitage Shanks {p}
Well done sumpnut that was a nice thing to do! Living in a very small house and being out/away a lot I don't really need my Winter Fuel Allowance and I give that to charities at Christmas
Insurance renewal 'Beware'. - jbif
... make an official complaint, which I did and the offer was raised to £50.

..... their offer did not include costs, I added some .... offered a further £25 as costs.
Help for Hero's is now £75 better off. >>

So you acted on my suggestion above timed at Tue 4 Aug 09 17:40:
"In which case, complain and seek compensation for your time and the hassle they have caused you."

Well done!