Cold Calling - Car Insurance

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Fri 17 Oct 2008 18:15
Cold Calling - Car Insurance - Dulwich Estate
The phone rang and I've just picked up the ex-directory home phone: A woman's voice said:

"You've been called by The Outbound calls department of Xxxxx Car Insurance, but unfortunately we don't have a member of staff available to speak to you right now. We apologise for the inconvenience and will call you back later"

What!

The bearded one had better stick to planes cos he's not getting my business that way.
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Fri 17 Oct 2008 18:42
Cold Calling - Car Insurance - gmac
They are only supposed to do this on a very low percentage (something like 3%) of total calls or they can be fined heavily.
I recall reading about a high street bank being fined for this method of druming up business.
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Fri 17 Oct 2008 19:14
Cold Calling - Car Insurance - JH
Dulwich,
register with the telephone preference thingy. I get very few such calls but when I get a human being, from the UK, and I tell them I'm registered, there's suddenly an apology for "a computer error" and they're gone.
www.mpsonline.org.uk/tps/

JH
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Fri 17 Oct 2008 19:34
Cold Calling - Car Insurance - Falkirk Bairn
Dulwich
register with the telephone preference thingy.


Register with the Mail Preference service and cut down on the junk mail.

Neither TPS or MPS is 100% but it removes most of the double glazing, kitchens calls and mailings etc
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Fri 17 Oct 2008 21:12
Cold Calling - Car Insurance - bathtub tom
What!
In spite of registering with the TPS, I've won two free tickets for a Bahamas cruise today.
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Sat 18 Oct 2008 00:28
Cold Calling - Car Insurance - Dulwich Estate
I signed up with TPS a good while ago - it must be a few years. These calls must be random.

Tell me: How exactly do I tell a recorded message that I've signed up and that now you're in for a big fine?

Edited by Dulwich Estate on 18/10/2008 at 00:29

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Sat 18 Oct 2008 01:30
Cold Calling - Car Insurance - Bromptonaut
Well at least they said who they were.

We had a rash of calls in the early summer from an 0442 (Hemel Hempstead/Berkhamstead) number. As soon as I, or one of the teenage Bromps, answered the phone the line went dead. Getting hacked off after the third call on my day off I called back. Several engaged tones later I got a recorded message indicating that SWMBO's car insurers, Swinton, had been calling and giving a Manchester number to ring to opt out of marketing calls. Rang Manch number by return, made very clear that further calls were unwelcome, and heard nowt more.

Similar experience last month with British Gas, agian calls were from a number CLI could record but otherwise silent/anonymous.

In each case 100% of over half a dozen calls were "silent"

Edited by Bromptonaut on 18/10/2008 at 01:31

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