Citroen Xsara: Replacement Key | Technical matters | Back Room Forum

Fri 11 Jun 2004 12:32

Citroen Xsara: Replacement Key - David Horn

Hi,

I have a Citroen Xsara (1.9TD) and last week I managed to lose the key. As I had no space I ordered a replacement, which typically caused the old set to turn up 10 minutes later!

I've decided to have the replacement anyway, as it's a PITA when you lose your keys. However, I think Citroen are trying to screw me with the cost.

So far, I've been charged £20 for the key, £50 for the remote, and £20 to look up the transponder codes. (Previous owner lost the red card).

However, the key has apparantly arrived but they have no decided that they need my car plugged into their computer to write the new code into the chip, and they want an additional £30 for this. They didn't tell me this when I ordered the key!

They charged my credit card in advance, and presumably they'll want to add this £30 on to it. I'm tempted to ring them up, tell them I don't want it any more, and then leave it to the credit card company to sort out.

Is it essential that my car is used? If they can program through the car, why did I get charged for the codes?

Reply | Report as offensive | Link

Fri 11 Jun 2004 22:42

Citroen Xsara: Replacement Key - Ben79

They need the car and the code to program all keys to work. The engine immobiliser also needs to see all the keys before they will work.

Reply | Report as offensive | Link

Related questions

Pass the BMW

My BMW 530d was purchased from Ford dealer earlier this year for £10,000. On collection of the car it was noted the incorrect tyres (non run-flats)were fitted to the front of the car, at this stage it...

Are dealers obliged to pay for repairs within the first three months of selling a car?

I bought an Alpha Romeo from a dealer in March. The wheel bearing and rear boot went within two weeks and now the turbo is faulty. I have a two year warranty but they are squirming about paying by trying...

Faulty gearbox

I bought a used Honda Civic with a full service history in January of this year for £7500. The car recently (whilst on holiday) developed a fault which required the vehicle to be abandoned and towed to...

I've bought a BMW 335i privately which has a faulty turbo - can I claim from my new BMW warranty?

I've just bought a 2007 BMW 335i from a private seller - sold as seen. I took out a full BMW warranty on the car on the same date. I recently noticed a rattling noise coming from under the car. Thinking...

Ask Honest John

Sell Your Car

Real MPG

Fuel Calculator