Manufacturers 3rd Year warranty

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Wed 2 Jun 2004 17:34
Manufacturers 3rd Year warranty - Robin W
I am having warranty problems with the A/C on my Audi A4. It has been serviced by an authorised Audi dealer for the first 2 years only. I had its last 40k service done at a Audi specialist. At 27 months the A/C motor and CD player have stopped working and Audi UK are informing me that the terms of the 3rd year state it must be serviced at an Audi Dealer for the 3rd year and as such the warranty is now void. This is because the 3rd year is an insurance based guarantee all be it offered and operated by Audi thenselves. I have explained that the service would not effect the A/C or CD player and they have now said they will consider a part contribution. I do not feel I should pay towards the repairs, but of course I wouldn't !! Is this legal or do I have redress for the full amount of repair? Any advice would be appreciated.
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Wed 2 Jun 2004 18:30
Manufacturers 3rd Year warranty - patently
I think there is a recent ECJ decision on this subject?
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Wed 2 Jun 2004 21:07
Manufacturers 3rd Year warranty - spinner
Is this (dealer sponsored 3rd year of warranty) the same for all cars HJ, or just Audi/VAG?
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Thu 3 Jun 2004 10:37
Manufacturers 3rd Year warranty - OldPeculiar
So hang on a minuete - does this mean that manufactuers can get round this recent ruling on being able to get servicing done at any garage without losing warranty by making you have a 3 year dealers warrenty and no manufacturers warrenty?!? Then you'ld be forced to get all servicing and work done at a single garage
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Thu 3 Jun 2004 11:22
Manufacturers 3rd Year warranty - teabelly
The EU has ruled that all cars bought new in the EU have to come with a minimum 2 year unlimited mileage manufacturer style warranty. This can't have the restrictions on servicing. The OFT has recently suggested that manufacturers can't tie customers to dealer based servicing even with the dealer portion of the warranty.

www.oft.gov.uk/News/Press+releases/2004/85-04.htm

The link has got mashed so you need to add a + before the releases bit instead of the space.

I think it is great news as having these restrictions means that consumers have had to put up with second class service from a lot of franchise dealers because they have customers over a barrel when it came to warranties. I wouldn't bother with a new car until I knew I could take it to a trusted independent rather than a main dealer. As I'd probably buy either a fiat or alfa romeo it is doubly important as they have some of the worst dealers in the known universe!
teabelly
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