Mercedes Warranty

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Sat 31 Jan 2004 15:53
Mercedes Warranty - ChrisGrey
Does anyone know the legal position regarding the following case. A friend of mine owns a Mercedes A Class which he bought second hand from a main dealer. He recently took it in for them to investigate a knocking in the steering. They told him that he needs a new steering column. The car had a replacement steering column only 18 months ago and so he thought that it would be covered by the Mercedes 2 year warranty on all their parts. However the dealer has stated that they will not replace the steering column under warranty because the steering column is in fact a warranty replacement and doesn't qualify! Surely the 2 year warranty should apply regardless of whether cash changed hands?

Anyone know anything?

Chris
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Sat 31 Jan 2004 16:37
Mercedes Warranty - Altea Ego
Sorry MB are perfectly within the terms of the warranty. A part replaced under warranty ONLY covers the period of the original warranty. So if you have a three year warranty, and a part fails after two the new part only carries you to the end of the original three year warranty.

If after the warranty period you have any work done and pay for it, it carries whatever warranty given under the terms of sale.
Sorry your mate has no comeback - apart from asking why is this thing eating steering columns
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Wed 4 Feb 2004 12:57
Mercedes Warranty - mab23

Rather than paying for a new steering column for an unreliable, overpriced, poor quality like an A-Class, I would trade it in to an unsuspecting dealer for something reliable. Like a Honda Jazz. :)

mike
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