Isuzu D max Utah - Dreaded DPF

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Sun 14 Feb 2021 15:46
Isuzu D max Utah - Dreaded DPF - Jim Powell

Hi all

I am new to the forum and would be interested to hear peoples opinion of my dilemma.

I recently bought a 2016 Isuzu D max utah from an Isuzu dealer. 2 months and 2000 miles down the line the engine is regenerating every 5 or 6 miles. I appreciate I am using the vehicle as a farm truck and it spends a fair bit of time "pottering" about but I do take it for a good long clear out along the dual carriageway at least once a week and always let regens complete. I took it to the local Isuzu dealer because the engine light came on and went into limp mode, they reset everything and did a forced regen. I thought this would be the end of it but the very same day back to regens every 5 or 6 miles. I took it to a dpf specialist who said the pressures coming from the dpf were acceptable and said the dpf was ok but did suggest taking it back to Isuzu to check for software updates. Back at Isuzu dealers they did a software update but said this would not solve regen problem, they also did pressure checks and said the dpf is definitely blocked and would need to be sent off and cleaned at a cost of around 300 quid, they've already charged 100 odd quid to do the forced regen etc.

I know these dpf's are causing hassle and are ruining this otherwise flawless truck.

My main point for posting though is, should I expect the dealer I got the vehicle from to cover the cost of the dpf problems, as I have only had the truck 2 months and I assume the filter must have been pretty clogged when i bought it.

I havent had it cleaned yet as I am keeping all options open and want to know if people think the dealer should hold any responsibility before I decide.

Sorry to droan on.

Jim

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Sun 14 Feb 2021 16:22
Isuzu D max Utah - Dreaded DPF - brum

It definitely has a fault, a blocked dpf that the dealer acknowledges and at the very least needs to be cleaned out..

You've only had the car 2 months, well within the 6 months statutory warranty period. The onus is on the dealer is to prove the DPF wasn't blocked (or nearly blocked) or faulty when they sold it to you.

Tell them its their problem under the consumer rights act 2015 and they need to fix or replace it..

www.theaa.com/car-buying/legal-rights

If a fault comes to light after 30 days but before 6 months you’re entitled to a repair, replacement or refund.

  • It’s assumed in law that the fault was present at the time of purchase unless the seller can prove otherwise.
  • Unless you’ve agreed otherwise, the seller (dealer) has only one opportunity to repair (or replace) the faulty vehicle after which, if they fail to repair it, you’re entitled to a refund.
  • In the event of a refund following a failed attempt at repair during the first six months the seller may make a 'reasonable' adjustment to the amount refunded to take account of the use that you’ve had of the vehicle.

Keep us informed how you go on.

Btw I am under the impression that DPFs, once blocked, can't be cleaned. It is impossible to remove the ash content by cleaning

Edited by brum on 14/02/2021 at 16:35

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Sun 14 Feb 2021 16:35
Isuzu D max Utah - Dreaded DPF - badbusdriver

Not sure if you've any recourse legally as I've certainly read on the forum if other threads that DPF problems are not covered under the manufacturers warranty (presumably unless you could prove it was a manufacturing defect, and goodness knows how you could do that). So it is highly unlikely any warranty you got on a 5 year old used truck is going to help.

The fact that regen is happening so frequently suggests there is a problem, but whether or not it will be cured by having it cleaned?. You seem to be very impressed with it otherwise, and I'm guessing a 2016 pickup like that must have cost £15-20k, so £300 doesn't seem to high a price, assuming that does rectify the problem.

DPF issues are something which would be playing very heavily on my mind were I looking to buy a diesel vehicle (new or used).

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Sun 14 Feb 2021 17:36
Isuzu D max Utah - Dreaded DPF - Steveieb
Warranty claims on people I know with Transits have been rejected by Main Ford Dealers with replacement costs around £700
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Sun 14 Feb 2021 19:30
Isuzu D max Utah - Dreaded DPF - Jim Powell

Thanks for the replies.
Yep, I’m sure there will be no comeback on the manufacturers warranty, I was hoping there would be some responsibility from the dealer I bought it off. Thanks for that Brum, that sounds hopeful.
I’ll let you know what happens.

And, yes you are right, £300 or £400 is not a huge amount on a £15,000 truck, but that is why I shelled out so much, to try avoid these sort of costs. You sort of expect it on a 2 grand truck. I also agree that cleaning the dpf is not necessarily going to solve the problem but you have to hope that a main Isuzu garage know what they’re about, time will tell.

Jim
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Sun 14 Feb 2021 20:48
Isuzu D max Utah - Dreaded DPF - daveyK_UK
The dealer is liable to fix this, if it has been re-generating every 5/6 miles from the date of purchase then it’s clearly a pre existing condition.

If you get sick of it, I would recommend a Ssangyong Musso, I know of one that has been used for farm work from new (think it’s a 66 plate) and trouble free.

Avoid the VW Amorak and Ford Ranger if you don’t like visiting garages.
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Tue 16 Feb 2021 06:36
Isuzu D max Utah - Dreaded DPF - Brit_in_Germany

It sounds like the vehicle is being used for a business so the CRA may not be of much use.

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Tue 16 Feb 2021 10:02
Isuzu D max Utah - Dreaded DPF - movilogo

Isn't the Isuzu warranty for 3 years? So a 2016 car is technically out of warranty?

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