VW Touareg - DVLA in a mess? Anyone have information on delays? - LittleGreyCat

I've been reading recently about delays with DVLA.

As I am approaching a significant birthday (70), I am expecting an invitation from the DVLA to renew my licence.

It is supposed to arrive 90 days before the birthday, but didn't. I'm away for a bit so it may have arrived in the last few days, of course.

The important part is the extra paperwork and medical tests to retain the higher categories on my licence.

I drive a Touareg (about 2.5 tonnes) and tow a Hymer caravan (2 tonnes) so the combined train weight is well over the 3.5 tonne limit. In fact the Touareg can tow a 3.5 tonne trailer!

Has anyone been down the licence renewal route recently? If so, how did it go?

VW Touareg - DVLA in a mess? Anyone have information on delays? - RT

I renewed mine at 70 three years ago - I couldn't do it online as I'd never had a photocard version before so had to order the application form, fill it in and send it back - it was all done in a fortnight - I conveniently mislaid my old licence so didn't have to return it to DVLA.

You'll have BE on your old licence I presume, which allows towing a 3500kg trailer, and is retained at age 70 with no further medical requirements - it's the C1 for vehicles from 3501-7500 kg that is forfeit unless you pass the medical examination - so for a Touareg + Hymer you don't need to take the medical examination.

VW Touareg - DVLA in a mess? Anyone have information on delays? - LittleGreyCat

Thanks.

That takes some of the pain away, but I do still wish to be able to drive a 7.5 tonne tail lift from time to time (family removal driver) and also be able to drive a Motor Home above 3.5 tonnes if we swap back from caravan to MH.

Not sure that I will need to drive a minibus towing a trailer but I am very against giving up any of my current licence entitlements.

Noting that my older brother didn't bother to retain all the categories because "he hadn't used them in the last 25 years". A year later he was moving house using a Luton van and swearing each time he went up and down the motorway. :-)

VW Touareg - DVLA in a mess? Anyone have information on delays? - RT

The medical requirement to retain C1 is the same as for the vocational licences - if you've no significant health issues it's not a particularly onerous examination - search around as doctors charge widely varying amounts. It doesn't need to be done at the same time as the age 70 renewal, you can simply add back the missing groups by passing the medical.

Edited by RT on 13/07/2020 at 20:55

VW Touareg - DVLA in a mess? Anyone have information on delays? - LittleGreyCat

Again, thanks for the response.

However nobody so far has addressed the main question of recent reports of delays in DVLA.

If all is working 100% then getting it sorted shouldn't be an issue. However if DVLA is in meltdown then that is an entirely different kettle of fish.

VW Touareg - DVLA in a mess? Anyone have information on delays? - mcb100
I’m hearing stories from traders of V5’s taking a while and battles to get cherished plates transferred, so I’d assume that DVLA are like a huge number of companies in having lots of staff working from home, and maybe a reduced headcount overall.
More info here: www.gov.uk/guidance/dvla-coronavirus-covid-19-upda...e
It does say that anything due to renew from March to August will automatically be extended by 7 months.

Edited by mcb100 on 13/07/2020 at 21:21

VW Touareg - DVLA in a mess? Anyone have information on delays? - Middleman

It does say that anything due to renew from March to August will automatically be extended by 7 months

It doesn't quite say that. The extension only applies to expiring photocards. If your "entitlement to drive" expires (which it does when you reach 70) then you must apply to renew your licence.

You may be able to take advantage of S88 of the Road Traffic Act. You need to check it out fully but essentially it allows you to continue to drive vehicles that you have held a licence for provided the DVLA has received your application and that you do not suffer from any relevant disability:

http://www.legislation.gov.uk/ukpga/1988/52/section/88

A rough guide is here (not my work):

  • You must be confident your application will not be refused due to any condition, your doctor must have told you that you are fit to drive
  • You must have previously held a valid licence and only drive vehicles that you have applied for on your application and that you were previously entitled to drive
  • If you hold a group 2 lorry or bus licence, your entitlement to drive these vehicles has not been refused, revoked or suspended by the traffic commissioner
  • You must meet any conditions specified on your previous driving licence
  • The DVLA must have received your complete and correct application within the last 12 months
  • Your previous licence must not have been revoked or refused due to any medical condition
  • You must not be currently disqualified from driving by a court of law
  • You must not have been disqualified from driving as a high risk offender on after 1st June 2013

Edited by Middleman on 13/07/2020 at 22:04

VW Touareg - DVLA in a mess? Anyone have information on delays? - Theophilus

Can you please clarify, you wrote in your opening post "As I am approaching a significant birthday (70), I am expecting an invitation from the DVLA to renew my licence."

I read this as indicating that you are expecting the DVLA to take the initiative in sending out notification that you need to renew your licence as you will be reaching 70.

When I was in your situation several months ago I logged onto the DVLA website 3 months before my birthday and completed the application. I had never had a photo licence, but they took my photo from a recent passport application and the new licence was delivered within 2 weeks.

OK - this was before Covid, but my point is I didn't wait to be "invited" to renew my licence, you need to be proactive in sending your application.

VW Touareg - DVLA in a mess? Anyone have information on delays? - Middleman

Pre-Covid drivers could expect to receive an invitation to renew when they were sixty-nine and three quarters. I don't believe they are being sent out at present.

VW Touareg - DVLA in a mess? Anyone have information on delays? - LittleGreyCat

Thanks - that was the invitation I was expecting.

Also the information that I was seeking.

VW Touareg - DVLA in a mess? Anyone have information on delays? - LittleGreyCat

Did you have any categories on your licence (or renew any categories) which needed a medical?

If so, how complex was the process?

VW Touareg - DVLA in a mess? Anyone have information on delays? - Neil Le Milliere

DVLA is an Executive arm of the Department of Transport. They have obviously been badly affected by the Covid19 issues but that is no excuse for being months behind with their work and responses.

People need to complain and to see how to do this go to https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency/about/complaints-procedure

As always you first have to prove you've tried to contact the appropriate department and then you need to raise a Complain with their Complaints team.

If no replies are received in a reasonable time then you take it to the next stage, a review by the Independent Complaints Assessor.

Thereafter your route is via your MP. All is explained at the link above. if enough people complain then they would have to do something about it.

Good luck all.

VW Touareg - DVLA in a mess? Anyone have information on delays? - Bromptonaut

DVLA is an Executive arm of the Department of Transport. They have obviously been badly affected by the Covid19 issues but that is no excuse for being months behind with their work and responses.

The second sentence there is self contradictory. Covid 19 has had a massive effect on office operations of all types; not just in the public sector. Over the last 20 or so years government agencies have done the same as other large organisations. In order to make best use of expensive office space they've vastly removed the amount of space allowed to each employee. At the same time they've adopted various forms of 'flexible desking' where people no longer have a designated desk but must use any vacant workstation with their phones and IT set up to follow them.

That's no longer viable. People were fewer than 2metres apart. Sharing keyboards and telephone/headsets post Covid is an absolute no-no. The logistics of sorting that, never mind the expense isn't going to happen overnight.

Just think about the entry point for work. DVLA's postroom is one of the largest operations of its type in the world.

VW Touareg - DVLA in a mess? Anyone have information on delays? - RT

DVLA is an Executive arm of the Department of Transport. They have obviously been badly affected by the Covid19 issues but that is no excuse for being months behind with their work and responses.

The second sentence there is self contradictory. Covid 19 has had a massive effect on office operations of all types; not just in the public sector. Over the last 20 or so years government agencies have done the same as other large organisations. In order to make best use of expensive office space they've vastly removed the amount of space allowed to each employee. At the same time they've adopted various forms of 'flexible desking' where people no longer have a designated desk but must use any vacant workstation with their phones and IT set up to follow them.

That's no longer viable. People were fewer than 2metres apart. Sharing keyboards and telephone/headsets post Covid is an absolute no-no. The logistics of sorting that, never mind the expense isn't going to happen overnight.

Just think about the entry point for work. DVLA's postroom is one of the largest operations of its type in the world.

Many businesses had to keep going during lockdown by using home working, in some cases with less efficiency than normal - did DVLA make any attempt to introduce that or did the civil servants involved just enjoy the fine weather?

VW Touareg - DVLA in a mess? Anyone have information on delays? - _ORB_

Many businesses had to keep going during lockdown by using home working, in some cases with less efficiency than normal - did DVLA make any attempt to introduce that or did the civil servants involved just enjoy the fine weather?

I think that retort is being over simplistic.

The DVLA office was built a long time ago and is many floors high so social distancing is tough, and unlike banking etc, DVLA systems are VERY secure, so logging in at home is simply not an option unless like DR youngrovergirl they have an encrypted laptop.

So what if you haven't received your logbook or licence. Get over it.

VW Touareg - DVLA in a mess? Anyone have information on delays? - RT

Many businesses had to keep going during lockdown by using home working, in some cases with less efficiency than normal - did DVLA make any attempt to introduce that or did the civil servants involved just enjoy the fine weather?

I think that retort is being over simplistic.

The DVLA office was built a long time ago and is many floors high so social distancing is tough, and unlike banking etc, DVLA systems are VERY secure, so logging in at home is simply not an option unless like DR youngrovergirl they have an encrypted laptop.

So what if you haven't received your logbook or licence. Get over it.

SWMBO isn't allowed to drive until her licence is issued, her first on reaching age 70 - unlike many other classes of renewals, including my own, which allow driving until the new licence is issued.

Our son is a manager for a car insurance company - they provided staff with hardware to use at home to allow their service to continue - as important as DVLA I'd say.

VW Touareg - DVLA in a mess? Anyone have information on delays? - focussed

You all think you have problems with the DVLA?

Try registering a car or changing the ownership of a car, or importing and first registering a car, or trying to obtain a driving licence or a national identity card in France.

It all has to go through a government agency called

AGENCE NATIONALE DES TITRES SÉCURISÉS

ANTS for short.

One of Macron's bright ideas when he was bright ideas man for Hollande - the last president.

It took me 8 months to obtain a French licence in exchange for a UK licence. Nothing complicated, just a normal application.

Multiple emails to and from, multiple requests for documents that I had already sent them, many questions such as "are you permanently resident in France?" after I had previously sent them copies of my permanent residence permit - etc etc.

So don't criticise the DVLA!

Edited by focussed on 26/07/2020 at 18:24

VW Touareg - DVLA in a mess? Anyone have information on delays? - FP

I've always been bemused by the attitude of the French towards their bureaucracy.

They love it - it is seen as somehow "right and proper" to have a clumsy, unwieldy and painfully inefficient mechanism involved in any public issue. And then they try to subvert it and generally treat it with contempt.

VW Touareg - DVLA in a mess? Anyone have information on delays? - concrete

French bureaucracy is legendary. We spent quite some time in France in the recent past and got to know a few people in the village where we stayed. The ideal for French parents is to have one or all of their offspring become a 'Functionaire", civil servant to you and me. They have a charmed life. Work fewer hours per week, gold plated pension, decent salary, and the job is for life in France. Once in you are fireproof. Also once in you don't buck the system, you go along with custom and practice, good or ill. The likelihood of that changing is virtually nil.

As for the DVLA, they are suffering from the effects of the Covid19 situation and I have some sympathy with their plight. When I reached 70 I did my new licence application online. It was simple because I already had a photo licence. That route is still possible. It simply may take longer to process, but once in the system and with proof of application there should be no possibility of being fined later for non compliance. I am sure the police will have to use discretion too if you are challenged. Make your application and just carry on. The system must be working to some extent given that vehicle excise tax must be collected. I am about to apply online to transfer ownership and re-tax a vehicle. Once that process is completed I am prepared to wait for the relevant documents to arrive in due course.

Cheers Concrete

VW Touareg - DVLA in a mess? Anyone have information on delays? - focussed

I've always been bemused by the attitude of the French towards their bureaucracy.

They love it - it is seen as somehow "right and proper" to have a clumsy, unwieldy and painfully inefficient mechanism involved in any public issue. And then they try to subvert it and generally treat it with contempt.

Yes French bureaucracy can be a pain, but on a local level it works.

For instance, on the issue of the licence taking ages to turn up, they don't stop you driving because your UK licence has expired, you just keep your old licence and the copy of the form you submitted to apply for the french one and it's accepted if you have a documents check on the road. Unlike the unhelpful attitude the DVLA and the UK police has in the same circumstances.

Everyday living - the roads get repaired, the verges get cut, our nearest little commune town is swept and clean, the rubbish gets collected and if we want to dump big stuff there are recycling centres where you can dump any quantity of anything for no charge. There is a locally employed "technical team" who do basic maintenance and keep all the flower beds and ornamental trees trimmed and tidy. If you have a problem, you go to the mayor's office, they may be able to help or they can tell you where to get help. We have our own part time fire station, as does the next commune 12 km to the west and a large full time station 12 km to the east. The firefighters here are also the paramedic first responders.

Like I said - it seems to work ok, The only thing we don't have is public transport on the same scale as the UK, There is a small village bus that you can book a place on that's all.

On costs- our local property taxes are just less than we paid in the UK ten years ago and about 50% of the council tax now on the house we used to live in in a village in Norfolk.

VW Touareg - DVLA in a mess? Anyone have information on delays? - Bromptonaut

The DVLA office was built a long time ago and is many floors high so social distancing is tough, and unlike banking etc, DVLA systems are VERY secure, so logging in at home is simply not an option unless like DR youngrovergirl they have an encrypted laptop.

Exactly that. There were several high profile losses of unencrypted laptops in the noughties, whilst I was still a serving Civil Servant. There was a directive that every laptop used on HMG's business had to be encrypted and using a secure log in with two part authentication.

They cannot do what my current (charity) employer did and send somebody to Argos with the company credit card to get machines for homeworkers. My son works for the Home Office and it took quite a while for them to sort out the two laptops he needs for accessing various systems. Some data is regarded as too sensitive to use on home connections at all.

Also, if you do it properly, and government will, setting up a homeworker requires a risk assessment and mitigations for the risks identified. A laptop keyboard will not pass such an assessment; risk of RSI etc. Neither will a dining chair; poor posture and risk of strains.

Edited by Bromptonaut on 27/07/2020 at 10:27

VW Touareg - DVLA in a mess? Anyone have information on delays? - Bromptonaut

Link below to an item in The Guardian's Consumer section covering DVLA delays. Not the official explanation about Covid secure workspace. None of quick, cheap or easy apply when trying to make any pre lockdown arrangement, never mind an obsolescent multi-storey building, covid secure.

VW Touareg - DVLA in a mess? Anyone have information on delays? - sammy1

Boris wants the civil service back in their offices and the unions do not!

VW Touareg - DVLA in a mess? Anyone have information on delays? - Bromptonaut

Boris wants the civil service back in their offices and the unions do not!

Safety at work was one of the original drivers for the union movement. As much and in some cases more so than pay.

I was never a fan of Mark Serwotka but it was good to have him on our side.

VW Touareg - DVLA in a mess? Anyone have information on delays? - focussed

"Also, if you do it properly, and government will, setting up a homeworker requires a risk assessment and mitigations for the risks identified. A laptop keyboard will not pass such an assessment; risk of RSI etc. Neither will a dining chair; poor posture and risk of strains."

I am sitting at our kitchen table on an ordinary kitchen chair typing on this laptop.

Sometimes all day if doing ordering, chasing orders, paying bills or researching.

I haven't had a risk assessment, or get mitigations and I don't get RSI or strains.

It's another world! The real world!

VW Touareg - DVLA in a mess? Anyone have information on delays? - sammy1

Funny how the rest of the country is getting back to work and the essential workers have never left. Some of the civil service are a disgrace and then you have the teachers who are now on holiday for 6 weeks. Quite how the NHS hopes to catch up with the waiting lists is something else Parts of local councils are not working.. Doctors in general practice are reluctant to see patients The DVLA is in a mess perhaps Welsh policy is not helping..

We have 4 countries in the UK and even in a pandemic we cannot agree internally on policy of social distancing, wearing of face masks and numerous other things. Devolution has been a disaster for ordinary people. Here in Wales for instance it is not much use listening to the pandemic policies of the Prime Minister because days later the Welsh government will give you another set of rules to follow as does Scotland and N Ire. It is hard to believe that the police in Wales were refusing English people entry into Wales and sending them packing, that's how stupid it was and may again get worse.

VW Touareg - DVLA in a mess? Anyone have information on delays? - Bromptonaut

Funny how the rest of the country is getting back to work and the essential workers have never left. Some of the civil service are a disgrace and then you have the teachers who are now on holiday for 6 weeks. Quite how the NHS hopes to catch up with the waiting lists is something else Parts of local councils are not working.. Doctors in general practice are reluctant to see patients The DVLA is in a mess perhaps Welsh policy is not helping..

What exactly do you expect Civil Servants, or for that matter Teachers to do? Surely they are just as entitled as everyone else to work in a Covid safe environment. Essential workers do that largely by use of, in some cases heavy duty, protective gear. In my service as a Civil Servant from 1978 to 2013 the space allowed for individual workers reduced from yards apart to feet. Cellular offices went and pretty much all grades work cheek by jowl on 'flexible desking'. In buildings of more than three or four storeys lifts are a pinch point, particularly at peak arrival/departure times.

We have 4 countries in the UK and even in a pandemic we cannot agree internally on policy of social distancing, wearing of face masks and numerous other things. Devolution has been a disaster for ordinary people. Here in Wales for instance it is not much use listening to the pandemic policies of the Prime Minister because days later the Welsh government will give you another set of rules to follow as does Scotland and N Ire. It is hard to believe that the police in Wales were refusing English people entry into Wales and sending them packing, that's how stupid it was and may again get worse.

We have had Devolution for nearly a quarter of a century. I doubt whether, when Health was devolved, anybody seriously considered how that might be affected in a global pandemic. The problem has, to a large extent, been the London government doing it's own thing without consulting the devolved administrations and announcing things for maximum impact in the daily briefing. Furthermore they were doing so ahead of a weekend so announcements and the legislation to back them up were out of kilter.

Nobody with a legitimate reason like living in Wales and working in England was turned back by the Heddlu; they were people defying the 'stay at home' law.

VW Touareg - DVLA in a mess? Anyone have information on delays? - sammy1

What exactly do you expect Civil Servants, or for that matter Teachers to do? Surely they are just as entitled as everyone else to work in a Covid safe environment. Essential workers do that largely by use of, in some cases heavy duty, protective gear. In my service as a Civil Servant from 1978 to 2013 the space allowed for individual workers reduced from yards apart to feet. Cellular offices went and pretty much all grades work cheek by jowl on 'flexible desking'. In buildings of more than three or four storeys lifts are a pinch point, particularly at peak arrival/departure times.

Well they cannot stay at home for ever or until a vaccine is perfected! If as you say some are crammed in their offices like sardines well why can't they work shifts or alternate days 7 days a week like the rest of us. Some need a sense of reality! The original post is about the DVLA in a mess and this is why, hardly any of the civil service working.

Nobody with a legitimate reason like living in Wales and working in England was turned back by the Heddlu; they were people defying the 'stay at home' law

It was the other way around the English were prevented free movement to Wales and thus denied free movement in their own country ie the UK. What sense was this, pandemic or not, I am not convinced that this was even legal. England has some 60million citizens, Wales 1.3million and the Welsh government trying to defend an invisible border of some 150miles. Sorry it was all and still is political Labour SNP vs Con nothing to do with Health.

VW Touareg - DVLA in a mess? Anyone have information on delays? - Bromptonaut

Well they cannot stay at home for ever or until a vaccine is perfected! If as you say some are crammed in their offices like sardines well why can't they work shifts or alternate days 7 days a week like the rest of us. Some need a sense of reality! The original post is about the DVLA in a mess and this is why, hardly any of the civil service working.

Have you any evidence for the statement that 'hardly any of the Civil Service are working'. Universal Credit is not only running normally but has coped with the massive uptick in claims. Similarly HMRC. It's taken time to get stuff going again in larger buildings and where people have needed to be kitted out to work from home. Of course there are issues around return to work and the unions are right to fight their members' corner.

It was the other way around the English were prevented free movement to Wales and thus denied free movement in their own country ie the UK. What sense was this, pandemic or not, I am not convinced that this was even legal. England has some 60million citizens, Wales 1.3million and the Welsh government trying to defend an invisible border of some 150miles. Sorry it was all and still is political Labour SNP vs Con nothing to do with Health.

There was no freedom of movement at the time. The then current iteration of the Coronavirus Health Protection Rules confined us to our homes unless we had legitimate excuse. Rules in Scotland and Wales were only different in detail and time. It's not just Wales's tourist spots that people were turned back, the same applied in the Peaks and the English Lake District.

VW Touareg - DVLA in a mess? Anyone have information on delays? - Bromptonaut

I am sitting at our kitchen table on an ordinary kitchen chair typing on this laptop.

Sometimes all day if doing ordering, chasing orders, paying bills or researching.

I haven't had a risk assessment, or get mitigations and I don't get RSI or strains.

It's another world! The real world!

If you choose to do that in course of self-employment so be it.

If, as an employer, you require your staff to do it, certainly as a long term prospect, then you're potentially on the hook for five figure damages. Same if you allow it. We had processes for that in data machine rooms (ie bulk input) 30 years ago..

VW Touareg - DVLA in a mess? Anyone have information on delays? - alan1302

"Also, if you do it properly, and government will, setting up a homeworker requires a risk assessment and mitigations for the risks identified. A laptop keyboard will not pass such an assessment; risk of RSI etc. Neither will a dining chair; poor posture and risk of strains."

I am sitting at our kitchen table on an ordinary kitchen chair typing on this laptop.

Sometimes all day if doing ordering, chasing orders, paying bills or researching.

I haven't had a risk assessment, or get mitigations and I don't get RSI or strains.

It's another world! The real world!

You may not get RSI or strains but many people do - and if you are an employyee of a business it's their responsbility to look after you.

VW Touareg - DVLA in a mess? Anyone have information on delays? - Terry W

Employers are responsible for ensuring working conditions are appropriate and compliant.

Working from home is quite different to an office environment. Employers should be fully aware of conditions in the latter, but not the former where circumstances can vary widely.

For WFH the Civil Service may do a better job than the private sector. They are very risk averse - preferring to spend a £1 to save 10p than have 10p spent inappropriately. They typically go to great lengths to provide work from home staff the right sort of equipment. In more normal times, they may even inspect the proposed working arrangements.

But risk aversion works against them in swiftly implementing a work from home policy. They are reluctant to delegate financial authority in case it is abused. In a commrcial organisation a middle/senior manager will be equipped with a credit card. The public sector see it as an opportunity for abuse. Equipping staff quickly and flexibly with laptops, desks, chairs, comms etc is painful.

There is one other very fundamental difference. In the private sector furlough payments cost the taxpayer and benefit the company. In the public sector the sums are very different - it broadly makes no difference whether DVLA furlough the employees or pay them to do little or nothing - either way the taxpayer pays!,

VW Touareg - DVLA in a mess? Anyone have information on delays? - Bromptonaut

Employers are responsible for ensuring working conditions are appropriate and compliant.

Working from home is quite different to an office environment. Employers should be fully aware of conditions in the latter, but not the former where circumstances can vary widely.

While I might quibble with some of the detail I agree with the generality of the above. As a home worker for the last year or so of my Civil Service career, while spared a home visit, my workstation was subject to an online assessment process. I was working in a 'home office' created for my partner's academic writing so had a large desk and proper chair. Seperate keyboards and mice were a given with laptops and it was also suggested i raise the laptop itself so it was nearer eye level. Chairs, footrests etc would have been provided if required. At least on colleague had a special chair, needed for their back complaints, transferred from the office to their home.

He's also right about reluctance to delegate. Latterly, as a small autonomous unit, we were obliged to use centralised services for hotels and train tickets. The fact that individuals could easily find places cheaper and better fares on the net cut no ice. IT equipment similarly. While it was appreciated that there are conditions to be met for machines connected via the government secure internet and that they might be costly we needed a simple stand alone laptop to use for presentations at conferences and events etc. In the end a staff member bought one from the then leading on line supplier and claimed it on expenses.

On DVLA's woes, the link below gives a bit more detail including security issues preventing people working at home and problems with social distancing.

https://www.theguardian.com/money/2020/aug/01/motorists-covid-19-dvla-documents-car-application

VW Touareg - DVLA in a mess? Anyone have information on delays? - Engineer Andy

The odd thing with the situation with the DVLA, and the Passport Office seem to be very hit-and-miss: both here on this thread and from accounts in newspapers comments sections, some people have somehow managed to get what they wanted as if times were normal, others having terrible experiences with very little difference in circumstances, if any.

To me, that sounds like either a low-level management issue, or perhaps a reluctance on the part of some employees to change working methodologies to suit the current situation. Being able to successfully adapt and with a minimum of fuss or new resources is perhaps (everywhere) differentiating the better staff from those who aren't so good.

I agree that some extra issues surrounding security, confidentiality etc can play a part - what would be good is for 'best practice' and 'novel ideas' to be shared, rather than kept to oneself.

VW Touareg - DVLA in a mess? Anyone have information on delays? - Bromptonaut

The odd thing with the situation with the DVLA, and the Passport Office seem to be very hit-and-miss: both here on this thread and from accounts in newspapers comments sections, some people have somehow managed to get what they wanted as if times were normal, others having terrible experiences with very little difference in circumstances, if any.

In terms of DVLA I think anything that's done on line is working normally. The issue is with documents. Medical reports and passports will have to be kept under lock and key and would not be permitted to leave the area of the building in which they're worked on. Even scanned copies might be regarded as too confidential for home working. The staff member may be vetted but their families etc are not.

Probably same with the Passport Office; digital renewals are pretty straightforward. though the fact that it is distributed around several sites with different localities and office layouts may make Covid secure working more easily achievable.

It was the 'digital by default' nature of Universal Credit that kept it afloat during lockdown. A lot of stuff that's normally done at the follow up Job Centre interviews was either abbreviated or taken on trust to be resolved later.

VW Touareg - DVLA in a mess? Anyone have information on delays? - Engineer Andy

The odd thing with the situation with the DVLA, and the Passport Office seem to be very hit-and-miss: both here on this thread and from accounts in newspapers comments sections, some people have somehow managed to get what they wanted as if times were normal, others having terrible experiences with very little difference in circumstances, if any.

In terms of DVLA I think anything that's done on line is working normally. The issue is with documents. Medical reports and passports will have to be kept under lock and key and would not be permitted to leave the area of the building in which they're worked on. Even scanned copies might be regarded as too confidential for home working. The staff member may be vetted but their families etc are not.

Probably same with the Passport Office; digital renewals are pretty straightforward. though the fact that it is distributed around several sites with different localities and office layouts may make Covid secure working more easily achievable.

It was the 'digital by default' nature of Universal Credit that kept it afloat during lockdown. A lot of stuff that's normally done at the follow up Job Centre interviews was either abbreviated or taken on trust to be resolved later.

Perhaps, but I've heard of identical cases with completely polar opposite outcomes, including where the person had a digital record / card etc.

Even amongst the private sector, the pandemic has been showing up who (both company and employee-wise) was proactive and capable of adapting to the situation and who wasn't. Crises often do that, because failings are amplified.

Hopefully a major 'lessons learned' exercise is going on nationwide so that problems, including those not specifically caused by the pandemic response itself, are resolved or mitigated.

Also bear in mind that whilst 'being digital' has obvious benefits, there are significant downsides as well, especially when not implemented competently, which isn't exactly something the public sector is known for (and it's not that great in the private sector either).

I remember when BT tried to centrally store and digitise its entire set of records for their buildings (plans, M&E services information, etc) back in the 1990s. Needless to say, 1/3rd of the information went missing during the process (irony of ironies the new storage facilities were in Coventry at the time), never to be found again.

VW Touareg - DVLA in a mess? Anyone have information on delays? - mcb100
Today’s news from DVLA seems to suggest a seven month extension of licence and entitlements for those approaching 70.

www.honestjohn.co.uk/news/driving-1/2020-07/dvla-u.../
VW Touareg - DVLA in a mess? Anyone have information on delays? - sammy1

I read yesterday that the DVLA are recruiting 400 extra staff to deal with the backlog

 

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