Audi Q3 - Audi Warranty Issue

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Tue 14 Jul 2015 15:46
Audi Q3 - Audi Warranty Issue - adders

I have recently had a warranty claim refused by my Audi main dealer.

Here is a thread outlining my issue

www.q3ownersclub.co.uk/forum/warranty_topic2850_pa...l

I have contacted Audi UK customer services but they will only listen to my dealers opinion. Kind of pointless contacting them realy!

Can anyone suggest my next cause of action?

Edited by adders on 14/07/2015 at 15:47

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Tue 14 Jul 2015 16:49
Audi Q3 - Audi Warranty Issue - RobJP

Having had a browse of your thread on the Q3 owner's forum link, I can only suggest that you pay to have the work carried out, and then take the dealer who you bought the car from to the Small Claims Court for failing to provide goods of satisfactory quality and durability.

Note : for this to really apply you should be trying to get the supplying dealer to be the repairing dealer, you don't seem to specify if this is the case or not (though I may have missed it, and you have said so).

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Tue 14 Jul 2015 17:01
Audi Q3 - Audi Warranty Issue - adders

Hi,

Yes, the supplying dealer is where I have had the warranty claim refused.

Your suggestion is interesting but the part is £2000 plus labour!

An expensive button!!

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Tue 14 Jul 2015 17:33
Audi Q3 - Audi Warranty Issue - oldroverboy.

So vag build qualty means that a button that is broken means a £2000 repair.

Remind me not to buy anything from them.

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Tue 14 Jul 2015 17:55
Audi Q3 - Audi Warranty Issue - skidpan

So vag build qualty means that a button that is broken means a £2000 repair.

Remind me not to buy anything from them.

For pitties sake. Do you honestly only buy from companies that never have a failure or only repair FOC with no arguement.

Of course you don't.

Lets hope they sort the OP's car FOC but personally I don't hold out much hope since there are loads of muppets who mistreat their cars etc and expect the manufacturer to pick up the tab for their lack of car. Perhaps its those people you should be compalining about and not your incorrect perception of VAG quality.

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Tue 14 Jul 2015 17:56
Audi Q3 - Audi Warranty Issue - madf

So vag build qualty means that a button that is broken means a £2000 repair.

Remind me not to buy anything from them.

I bought a two year old Audi A4 in 2009. In teh next 12 months they replaced under warranty:

one aircon condenser

2 x front susoennsion balljoints.

Rear exhaust box.

In teh following yearthey replaced - at MY cost -

the timing belt and tensioner (although it was suposedly changed the prior year)

and teh battery.

I then sold it and vowed to nvere buy another. Nice cars but too expensive to run..

And although my customer experience was good, VW Group have an attituide problem...So I no longer consider their cars...

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Tue 14 Jul 2015 18:09
Audi Q3 - Audi Warranty Issue - Ordovices

There's a flip side to every story.

April 2009 I bought a 1 year old Passat Estate, ex hire car.

Since then, outside of consumables and servicing, I have had the handbrake button replaced.

Oddly enough, I've hung on to it.

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Tue 14 Jul 2015 18:23
Audi Q3 - Audi Warranty Issue - skidpan

There's a flip side to every story.

April 2009 I bought a 1 year old Passat Estate, ex hire car.

Since then, outside of consumables and servicing, I have had the handbrake button replaced.

Oddly enough, I've hung on to it.

We have had 4 Golfs, a Polo and now a Leon.

All been fine, any problems (rare ones) sorted with no arguments.

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Wed 15 Jul 2015 08:49
Audi Q3 - Audi Warranty Issue - Ordovices

Completely forgot to mention that we also have 2 new shape Polos in the household too and one of them is the dreaded 1.2 3 cylinder, 4 years old and not a hint of a problem, the other a 1.4.

I suppose we must just be lucky given how unreliable VAG products are.

It's amazing that so many people still buy VAG (3 out of 10 UK top best sellers 2015, world's 3rd biggest brand), but there again, it only seems to be a special few people who realise just how bad they are, everyone else is too stupid to see through the marketing hyperbole.

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Wed 15 Jul 2015 10:32
Audi Q3 - Audi Warranty Issue - Engineer Andy

Odd how some parts of the VAG seem to treat customer service differently - Skoda always appear to get much better reviews on that front than their stable-mates, and Audi in particular, who in my view seem to work like (as others have said) double galzing salesmen, not caring once the sale has been made and the product handed over to the customer.

I was surprised when such reports found their way into the public domain, even more so when I found that my own car's make, Mazda, wasn't exactly brilliant on that score either (compared to other Japanese makes), though at least they are generally (apart from diesel engine concerns) on the reliability front, meaning I and other owners wouldn't have to endure dealing with Customer Service very often, if at all.

I agree that with Audi and VW there seems to be a long line of mugs willing to take the place of those peed off by their treatment. I know it all must be taken in context (i.e. not all VAG cars are unreliable), but in my view there's no excuse for poor customer service and ripping them off on costs when either the same parts cost less to fit in other VAG brand cars or almost identical/identical ones in other makes.

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Wed 15 Jul 2015 11:33
Audi Q3 - Audi Warranty Issue - cocorico

I believe it is something to do with the “ownership”, isn’t it ?

I bet the vast majority of Audi drivers are company car driver, at the end of the day, the owner don’t care any issue as it’s not their car. Many company car drivers trash their car and don’t treat nicely. It’s people who buy these mistreated car as 2nd hand car picks up the bills.

My neighbour is like that. She gets new company car every 3 years. She trashes it. Never care and never look after it.

Audi Customer Care acts like a confessional in the Church of VAG. You tell them what you have done, they tell you what you to do, they normally suggest you to put some money in their offering box. You continue to worship the brand.

Edited by cocorico on 15/07/2015 at 11:34

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Wed 15 Jul 2015 13:19
Audi Q3 - Audi Warranty Issue - Engineer Andy

I'm not sure the majority of Audi owners are company car drivers - more like people who buy them on PCP and other 'hire purchase' type deals (their work may give a contribution), so that really rules out the 'trashes it' reasoning - most from people I know aren't and are serviced at main dealers regularly.

I think Audi and VW know that because of their cars' trendy image/fashionable looks, they have more customers than they can make cars, so they do the minimum required to keep that flow of (gullable) new customers going. Skoda and SEAT are a bit different, given they've had to acquire a reasonable reputation through their own efforts (with some VAG 'brand' help), hence why they don't have the (apparently) poorer after-sales reputation of VW and Audi.

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Wed 15 Jul 2015 14:40
Audi Q3 - Audi Warranty Issue - cocorico

But, PCP and HP are rental and you don’t own the car.

If anything goes wrong, you return the key back to the hire company or whoever own the car. There’s no commitment to keep the car in the very best condition.

You don’t lose anything out of the pocket.

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Wed 15 Jul 2015 14:48
Audi Q3 - Audi Warranty Issue - skidpan

But, PCP and HP are rental and you don’t own the car.

Not entirely but you are the registered keeper. If you lease you are not the registered keeper

If anything goes wrong, you return the key back to the hire company or whoever own the car. There’s no commitment to keep the car in the very best condition.

If you don't look after the car and return it in a poor unmaintained condition with more miles than the agreement states you will be faced with a large bill

You don’t lose anything out of the pocket.

If you hand the car back you have no money and no equity to put into another. Might suit some but not others. But you will have paid a deposit and a monthly charge and that could well be more than the car could have cost for cash initially.

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Wed 15 Jul 2015 15:50
Audi Q3 - Audi Warranty Issue - cocorico

Sorry I wasn’t clear first but all my comment was based on Non-Private motorist.

i.e. Company Car Driver or Buyer receiving a contribution from an employee

Anyway, it’s becoming off the topic so I better keep quiet here.

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Thu 16 Jul 2015 13:08
Audi Q3 - Audi Warranty Issue - pd

If they refuse the claim then someone can fix it. No way is that a £2000 repair - that is the Audi approach of just putting a whole new unit in.

There are loads of specialist car audio and electronic repairers around who could fix that for you. Alternatively, have you tried yourself with a bit of glue?

It is hardly a court matter - it is a button on a stereo you can work around anyway and hardly makes the car unfit for purpose.

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