Well after market extended warranty has always been dubious to me but after much reviewing of the many companies available I took one out with Warranty Wise after reading Quentin Willson's that they are different and no small prints and they are the best.

I bought a Mercedes A160 and as I do not know anything about Mercedes I decided to take up an after market warranty with Warranty Wise. All necessary information was supplied and they accepted the policy after asking me to send a picture of the odometer to verify the Mileage.

Very unfortunate my car suffered a gearbox problem when the F mode came up on ther dash and the gearbox refused to change gears and I nurse the car home which was about half a mile and called the AA.

The AA told me that it is a gearbbox fault when they diagnose it with their computer and told me that it is not driveable and should be taken in to a garage.

Informed Warranty 'Wise and asked for help and they told me to take it to a garage and asked them to diagnose and send in an estimate. Warranty Wise was supposed to suggest a garage and arrange for the car to be taken to it but Nothing of that sort happened. I was left to find a garage that deal with insurance company and move the car to the garage all on my own with no help from the company.

Once the car was in the garage, the fun started. The car went in on a monday and on tuesday I phoned the garage and was informed that warranty wise wanted a strip down to identify the fault and give them a preicse estimate. I authorised the strip down.

Thursday, I telephoned Warranty Wise and asked what was going on and they told me that they were waiting for the estimate from the garage. I Phone the garage and they told me that it was sent to them thursday. I called Warranty Wise back and told them that they got the esitmate and was told that they will check.

Next thing I know that afternoon I got and email from Warranty Wise Investigation department asking for copies of service records, V5 log book, car purchase invoice, petrol receipts and filling up a questionaire asking questions irrelevant like who was in the car with you when the fault happened. What were you doing and where were you going. What has that got to do with the claim only god knows.

Left it for nearly a week before I called Warranty Wise and was told that it was with the team dealing with it and they will come back to me. Let and behold an email came that same day and attached was the Letter of Decline statiing that the cause was metal fatigue and it was there when the policy was taken up and they decline the claim under Section E 4.1.

Metal faitugue is the cause of the part failure not the part failure and I was also told that the failure could not have happened after 30 miles and therefore it must have happend when I took up the policy. The type of failure immediately swtich the it to F mode and one cannot drive that car for 3 miles let alone 30 miles as Warranty Wise implies. Still they refused to accept the claim.

The funny thing is W\arranty Wsie Managing Partner Apryl Keenan emailed me they are not an insurance then what are they?

I have prove and satisfy myself that Warranty Wise is no different from any insurance company no matter what they say.

At time of writing I have email Quentin Willson with my view after reading the engineers report and if all fails will have no option but to take them to court as this is like ridiculous!!!!

Edited by Avant on 15/08/2013 at 21:31