They say insurance executives are much like sperm. Every one in a hundred thousand has a chance of becoming a human being.

:)

I had an issue with Prudential (RBS/Churchill insurance).Here's my tale of woe.....

Had an accident driving home one evening in February where a lorry failed to give way to me on a major roundabout. Although it was a low speed impact, 40ft lorry vs Citroen C2 is never going to turn out well.

To cut a long story short my car went to their approved repairer, initially told it would take 2 weeks to repair.Then came the promises to return calls, which never materialised. 2 weeks turned into a month and so on. Basel Fawlty at the garage constantly fobbed me off,

Two months later I get the car back. Door scratched, paint rubbed down to a matt finish, poor panel gaps, rattles, engine management light came on, radiator hose unclipped. Turns out they had had to straighten it out on a chassis jig and it was a border line total loss. If they had been aware of all the issues at the start they would have written it off.

It went back a further 3 times to the bodyshop, Pru did not want to know. Eventually I got an independent engineers report done and then part ex'd it. 2 years later, on the eve of going to county court the third parties insurer finally capitulated and settled fully in my favour. Would not go near them or their approved repairer again.

Shocking stories!