Any - Parking eye charge

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Fri 6 Dec 2019 15:21
Any - Parking eye charge - Halmerend

I paid £3.50 by mistake when I should have paid £4.00 to park.

I immediately realise that I have paid the old charge so I purchase another ticket for the £1.20 minimum on the same registration plate meaning that I have paid £4.70 now for up to 12 hours parking when I should have paid only £4.00.

I parked for 10 hours.

Today I receive a £100 PCN. I'm assuming that it's because of the above as it doesn't say.

What I have done wrong?

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Fri 6 Dec 2019 15:28
Any - Parking eye charge - Bromptonaut

I din't think it would necessarily be obvious to an enforcement officer, still less to a CCTV based system that two tickets were intended to be added together. Surely the PCN quotes time/date place and has some sort of infringement code. They usually send you pictures too.

Write to Parking Eye, per the provisions on the PCN and explain what you did and why.

If no joy follow appeals procedure and/or wait for them to take you to court.

Edited by Bromptonaut on 06/12/2019 at 15:29

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Fri 6 Dec 2019 15:47
Any - Parking eye charge - Halmerend

It's a CCTV system.

I can't see an infringement code or any other reason why I've been done anywhere.

Thanks.

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Fri 6 Dec 2019 15:50
Any - Parking eye charge - Halmerend

From its website.......

Motorists can make multiple payments to cover their stay, so if they pay for two hours initially and stay for three they are able to pay for the additional hour before midnight that night and our system will link the payments to the one vehicle to cover the time on site.

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Fri 6 Dec 2019 16:38
Any - Parking eye charge - oldroverboy.

I have now become very careful when parking regarding times and payments.II tend to overpay. But recently in Ipswich I had a nice surprise. Machine swallowed money, no ticket. Phoned number on machine. Some body with you shortly sir attendant came. Very polite.... . Machine blocked. Thank you sir. Park all day free. What's your reg number..

Have a nice day.

Edited by oldroverboy. on 06/12/2019 at 16:42

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Sat 7 Dec 2019 16:26
Any - Parking eye charge - concrete

As Bromptonaut correctly states, you need to follow their procedure. If you have the tickets as evidence I cannot see a parking tribunal going against you. Your intention to pay, even overpay, is clear and their is no good reason to be punished for a slight error.

I wonder how the machine is linked to the CCTV system. How would the monitoring system know if you had paid and how much? If this ticket was issued by an attendant then you are the victim of a 'jobsworth' of the highest order.

Cheers Concrete

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Tue 10 Dec 2019 08:40
Any - Parking eye charge - Halmerend
Hi

It’s solely a cctv based system, no attendants. I wonder if someone manually checks for secondary payments and they’ve missed this one because I’ve done it before (topped up) without any issues.
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Tue 10 Dec 2019 10:08
Any - Parking eye charge - Bromptonaut
Hi It’s solely a cctv based system, no attendants. I wonder if someone manually checks for secondary payments and they’ve missed this one because I’ve done it before (topped up) without any issues.

That would be my take. Both tickets expired before you leave the site = computer says no and Parking Charge Notice issued.

As already suggested take it up per Parking Eye's processes.

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Tue 10 Dec 2019 16:32
Any - Parking eye charge - concrete
Hi It’s solely a cctv based system, no attendants. I wonder if someone manually checks for secondary payments and they’ve missed this one because I’ve done it before (topped up) without any issues.

I wonder if there is an exclusion about topping up or returning within a time period. Check the signage.

Must be a clever machine to log cars on entry, find their payment and keep track of the time allowed, then log their exit. Logging entry/exit is easy, so is logging payments, but it would take some software to marry the two. Anything is possible I suppose and given the amount of money these parking sharks are making it would not surprise me.

Cheers Concrete

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Tue 17 Dec 2019 12:55
Any - Parking eye charge - Halmerend
Received a cancellation notice for this today. Wouldn’t have been able to prove anything if I’d thrown my tickets away. I’m sure it won’t impact too much on the next choice of Ferrari for the company owners though.
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