Hi,

Yes I have contacted Customer Services at Volvo and the Volvo Lease, but it's a slow process. Meantime we've got a new car that can go in to limp mode at any time, and we don't dare do a long journey with the children and dog.

I just want to return the car as soon as possible now, and get something reliable.

Thank you for the reply.

Thank you for the advice.

I am having a reasonable amicable discussion with the garage, so hopefully we can sort this out quickly. I was very clear on the third (and second) repair attempt that I would reject. Even the Volvo HQ lead technicians can't understand the issue, so I don't really see the benefit in returning the car the fourth time.

I am really not keen on a fourth visit, or accepting another car, unless as you say rejecting will lead to a long drawn out legal case, which is neither interest.

If I accept another car car, likely I'll have to wait a few months for a new one to turn up, which doesn't really resolve the problem I have now of a car which could lose power and go into limp mode without warning.

But as you say no one wants a long legal fight.

Edited by WipeOut on 07/01/2019 at 13:01

I lease a Volvo. Not having had any problems I have not had this situation. However I do find Lex/Volvo Lease to be difficult to deal with. They are so slow to respond to any request and usually ignore polite letters about anything. Even on the 'phone they are like a f*** in trance! I shudder to think what it would be like to deal with them if a problem occurred. I suppose you have to knuckle down and follow due process through the legal channels to bring them to heel. Shameful I know but needs must. Maybe HJ has some contacts in that field. Maybe a well placed word with a senior person may help. Also the OP may wish to contact the CEO of the lease company too.

Cheers Concrete

The dealer & Volvo Finance are jointly liable for the failure to supply a car that meets a reasonable standard of reliability - you bought from dealer on credit so the lease company is liable especially if it is a private car - not so firm ground if a company car.

You do not have a contract with Volvo UK but the warrant their car - the story could run for a while yet

Thanks for the advice. I had realised that my contract is not with Volvo UK. I've involved them in order to assist with the claim.

I am still hoping that we can come to amicable settlement on the car where I pay a reasonable amount for the usage I've had.

As you say the Dealer and Volvo Finance are both jointly liable, and I assume the delays is discussions between them in the costings and appropriation of those liabilities.

If I don't start making headway soon, I'll hand the issue over to my solicitor and let him deal with it. I would prefer to avoid that route if possible.

Go online to CEO.com or something similar to that and find the e mail of the CEO of Lex/Volvo Leasing. E mail their office with a short list of bullet points regarding the situation so far. Keep it short and to the point. Be very polite but express frustration. I will bet you have a response very quickly and actual telephone contact from the lease company within days. I have used this method previously and it never fails. Easy jet, Santander and some others have all been roused by this method. Give it a try, you have nothing to lose.

There are also forums that may have more specialised information regarding rejecting a vehicle or seeing if you qualify for that action. try moneysavirngexpert too, they have a surprising amount of sound advice.

Good luck and let us know how you get on.

Cheers Concrete

That sounds like a positive move. I hope you sort it all out. Pity as I am extremely happy with my XC60 as a vehicle. If Lex/Volvo performed as well as the car I would be more pleased.

Concrete