Some of you may recall that I posted about an accident about a year ago and more recently about a much increased renewal premium. Although I had been given the impression that everything was done and dusted at the start of the year (the other party’s insurers accepting liability) it appears they have not paid my company leaving an unsettled claim against me. So as a result my premium was loaded making a mockery of protected no claims – if I had lost two years the premium would have been lower. Apart from ringing my company regularly is there anything else I can do as I feel they should have pursued the monies much more aggressively. Also if they are paid should I get a refund – when I asked they were very vague!