What is the point in the Motor Ombudsman?

My daughter had a 2016 Nissan Juke that went into a Nissan dealership for a fault. They handed the car back and it would not start, so they asked us to leave it with them. They replaced an ECU and charged...

How do I proceed when the Motor Ombudsman says they can't do any more?

I have an Audi Q3, which has a prominent clicking noise (and feel) in the steering wheel, developed about two years from new. It was discovered while the car was under warranty. Audi failed to fix it,...