Airport 'meet & greet' service has damaged my car – what are my rights?

I used an independent meet and greet parking service at Heathrow Airport recently. When they returned my car the leather part of the driver's seat was ripped. I told the guy who dropped off the car and he took a photo of the damage and sent a complaint to the firm's customer services department. The independent parking firm has got back to me and said it accepts no liability for the damage as they subcontracted the work. They also say they did not damage the car and accept no liability for any damage to the inside of the car. What should I do?

Asked on 13 December 2016 by Richard

Answered by Honest John
Small Claims track of The County Court. Sue whoever you paid. Regardless of who did the damage they are responsible. Also report the matter to Heathrow management.
Similar questions
Thank you for publishing my letter about vehicles being towed away at Stansted airport. I hope this alerts your readers to this scam. I have written to the airport MD, Essex police and others about this...
I would like to draw readers attention to an issue at Stansted airport, where motorists are being ripped off for briefly leaving their cars in the drop-off areas to help elderly or incapacitated people...
As Communications Manager at Exeter International Airport, I wrote to your reader DC of Brusford concerning his poor experience of APCOA airport parking as follows: “I now have pleasure in offering an...

Value my car