Should I complain about my car's loose wheel hub?

I bought a Nissan Note six months ago and have done 5000 miles in that time. For a couple of months I noticed a rattle which stopped when the brakes were applied. The supplying main dealer initially thought it was a loose fitting brake caliper and reassured me that there was no danger. However, today, they diagnosed a loose NSF wheel hub which was tightened.

The dealer acted promptly and the work was of course covered under warranty but it has left me feeling unsettled - was it a serious/dangerous defect? Should I complain?

Asked on 2 November 2016 by Ronp

Answered by Honest John

The movement could have caused wear to the hub carrier itself. Write to the dealer principal of the dealership that sold you the car expressing your disquiet and holding him responsible should any further faults result from this within the next five years. Send your letter by post office special delivery, keep a copy, and staple the certificate of posting to it, then keep with your car docs as "a matter of record".

Tags: legal and consumer advice unexplained noises wheels and tyres

Similar questions

Can I return my faulty Skoda Yeti because the dealer took almost a year to repair them?

On driving my Skoda Yeti home, after purchasing from an approved dealership in April 2016, I noticed an external squeaking noise emitting from the front of the vehicle and an internal whistling coming...

Rejecting a car over a dashboard rattle

I recently rejected a car after the dealer refused to fix a dashboard rattle under warranty. Te rejection was within six months of purchase, but the dealer ignored my return of the car and letter with...

Why is my Skoda Fabia vRS making a buzzing noise?

I own a 2012 Skoda Fabia vRS. Further to engine replacement due to high oil consumption, my engine has made a metallic buzzing chain like noise when I accelerate in second and third gears, up to say 4500...

Related models