Power steering failure on Citroen C3
I had a power steering problem with my 2011, 34,000 mile, Citroen C3. I was told it was due to a poor earth in the electrics, which is apparently a common problem with Citroens.
However, I have now been told it is the steering rack and the whole thing needs replacing at a cost of nearly £1300 - a quarter of the cars value. The only replacement is from Citroen themselves. Should they be responsible for this after only 34000 miles?
However, I have now been told it is the steering rack and the whole thing needs replacing at a cost of nearly £1300 - a quarter of the cars value. The only replacement is from Citroen themselves. Should they be responsible for this after only 34000 miles?
Asked on 12 July 2016 by Terry City
Answered by
Honest John
Unless they can prove that you've been holding it on full lock and burned the motor out, you can probably make a case to the supplying dealer that for a safety related component such as the steering to have failed within six years and 35k miles of new it cannot have been "of satisfactory quality" in the first place. Law here: www.honestjohn.co.uk/faq/consumer-rights/
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