Should Kia warranty cover a broken gearbox?

My 85 year old neighbour has a three year old Kia Picanto with 7000 on the clock. Last week it was towed off the motorway with no drive and the dealer says a new gearbox is required as it is not covered by the seven year warranty due to it being 'wear and tear'.

Should the gearbox fail at 7000 miles in three years? I'd like to get him a FOC repair. What's your take on it?

Asked on 7 January 2015 by exlkrs

Answered by Honest John

My take is that if this was a straightforward failure of the gearbox due to a manufacturing defect then KIA would have paid for its replacement. The dealer (and KIA) must think that the driver damaged it. However, if you have got this wrong, and no drive was due to clutch failure then this would be considered driver error and would not be covered by the warranty.

Tags: dealer warranty legal and consumer advice gearbox fault

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