Mis-sold Honda Civic?
I have been looking for the perfect Honda Civic Type S (2.2 diesel). I found the 'perfect car' but unfortunately it was a 200 mile round trip away. However it was being sold from a Honda dealer so I trusted that the car would be as described.
According to the Honda Approved website the car ticked all my boxes: Sat Nav, Bluetooth and iPod connectivity being the three important factors.
When I arrived, I discovered that the car didn't include Sat Nav. The dealer acknowledged this and apologised. I specifically clarified with the dealer that the car does include Bluetooth and iPod connectivity and he confirmed that it did so I decided to purchase the car with the understanding that it came without Sat Nav, but with Bluetooth and iPod connectivity...
When I came to pick the car up a few days later, I discovered that it did not come with the above items (after being listed on the website, and even confirmed by the dealer).
I have raised the issue with The Honda franchise, and they offered to give me a refund. I declined as I need a car for work, and I can get back to the dealer anytime soon (200 mile round trip).
I suggested that they retro fit the items in question, but they declined this.
After some discussions, they have offered me £140. I am not happy with this as to get the car up to the standard as advertised would cost me a lot more.
What are your thoughts?
According to the Honda Approved website the car ticked all my boxes: Sat Nav, Bluetooth and iPod connectivity being the three important factors.
When I arrived, I discovered that the car didn't include Sat Nav. The dealer acknowledged this and apologised. I specifically clarified with the dealer that the car does include Bluetooth and iPod connectivity and he confirmed that it did so I decided to purchase the car with the understanding that it came without Sat Nav, but with Bluetooth and iPod connectivity...
When I came to pick the car up a few days later, I discovered that it did not come with the above items (after being listed on the website, and even confirmed by the dealer).
I have raised the issue with The Honda franchise, and they offered to give me a refund. I declined as I need a car for work, and I can get back to the dealer anytime soon (200 mile round trip).
I suggested that they retro fit the items in question, but they declined this.
After some discussions, they have offered me £140. I am not happy with this as to get the car up to the standard as advertised would cost me a lot more.
What are your thoughts?
Asked on 23 March 2013 by yorkshiretombo
Answered by
Honest John
They offered to undo the deal. That is all they have to do.
Tags:
buying
consumer rights
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