Ask a Question

CVT Transmission - and Honda goodwill

My Wife has owned a Honda Jazz from new since 2004. It has behaved impeccably apart from a CVT transmission judder which occurred after 3 years in service and was cured in warranty by a change of gearbox oil. Evidently the specification and condition of the oil is critical for the CVT transmission.

At approaching 9 years in service the transmission started to experience judder from take up at slow speed. As part of the annual service, Johnsons Honda of Milton Keynes were asked to investigate. They diagnosed gearbox oil degradation as the probable cause. On collecting the vehicle we were advised that Johnsons had been in touch with Honda and, since this was a known issue with the CVT transmission, the gearbox oil had been flushed and replaced and the £150 charge had been waived as a gesture of good will.

This must be customer care of the top order.

Asked on by

That is absolutely fantastic. As you will see in www.honestjohn.co.uk/carbycar we recommend a change of transmission fluid every 3 years for this model.
Similar questions
My Honda Jazz CVT has gearbox judder. My local (not Honda) garage made enquiries and was told to change the gearbox oil, which they did. The car was then just seven years old and had covered 32,000 miles....
I purchased a Mercedes-Benz B150 automatic new just over four years ago. I currently have 91,000 miles driven. It is serviced at six-month intervals by a Mercedes-Benz dealership. Following a recent service,...
I have a 56 plate Vauxhall Zafira 2.2 Direct. Engine warning light came on and the car just stopped and would only do 5mph. Scary as I had just left dual carriageway and had the kids in the car. Diagnosis...
Related models
Clever interior redefined the small car. Most space efficient small car built. Very reliable first 3 - 4 years.
 

Ask Honest John

Value my car