My accident repair is not good enough

I had a light accident in my Jeep in a tight country lane, and the damage was restricted to the rear o/s door. After insurance company issues, the car was delivered to their preferred repairer.

All well and good so far, however upon return it was obvious that the swage line did not match the rest, and after I complained, the car went back... Only now it's improved, but still not spot-on. And there are scratches to my windscreen too!

The insurer is Saga and the repairer Brunel - Ford Bristol. I do remember some one saying at the outset however small the damage, a new door should have been used.

Asked on 17 November 2012 by FROGGYPRINCE

Answered by Honest John
The contract is only between you and Saga, not you and the body shop, so you have to compel saga to get the body shop to do the job properly.
Similar questions
My car was recently damaged in an accident, it was rear ended by an articulated truck. The insurance company have agreed to repair the car using their own bodywork repair company. I have two worries. How...
I hit a stationary vehicle causing very minor paint damage to both cars. The other owner (who appears honest) wants to go through insurance channels and will probably end up with a respray of a rear panel....
At a recent family reunion, my friend's partner backed into my car in torrential rain - before I'd even moved - causing serious damage to my car. He shot off at great speed, driving in a highly dangerous...
Related models
Grand Cherokee Overland rides well with strong performance from 3.0 CRD. Excellent off road. Much improved all round from 2013 facelift.