The catch is court

My husband saw an article by you in the Telegraph a little while ago about a scam involving insurance companies and car hire costs whilst your car is being repaired. We are experiencing this with SAGA (Acromas) who passed me onto Claimfast as I was at no fault when a driver drove into the back of my car whilst I was stationary. It looks like I might now have to appear in court to claim back the car hire costs when SAGA provided me a car during the time my car was being repaired, which SAGA says I am responsible for. The third party insurer is refusing to pay these. Has anyone else written to you with the same experience?

Asked on 23 June 2011 by CS, via email

Answered by Honest John

Hundreds. And even more frequently I have advised readers never to sign for a credit hire car. But unless insurers refuse to pay these outrageous charges we cannot get rid of the charlatans responsible, who are the main reason for insurance premium rises. There's a FAQ about this here: www.honestjohn.co.uk/faq/credit-hire-1/

Tags: credit hire legal issues

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