What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Dealer backing out

I agreed a good deal for a well - specced Volvo XC90 with a main dealer. We agreed the spec and the price by email. They took a large deposit over the phone. The next day they phoned to say that they had made a mistake and I had to either pay £1200 more or acetate a lower spec model. When I told them they had entered into a contract they said as there was no paperwork they had not, and they refunded my deposit to my card. What are my rights?

Asked on 2 July 2011 by fatles

Answered by Honest John
That's it. You have had a full refund. End of story. Just think of the conseqences of holding a dealer to a contract over a £35,000 vehicle. They could make your life complete hell.
Similar questions
I am ready to change my car. I don't want to buy without having a good look and a test drive, but I am an older woman and I feel patronised and intimidated by the salesmen. Do you have any tips for handling...
A Lexus dealer has refused to accept my debit or credit card in payment for one of their used cars, a £26,000 balance after part exchange. This was confirmed by Lexus UK when enquiring; you cannot used...
I have ordered and paid a deposit for a new Jaguar i-Pace from my local dealer. I was given a full schedule by the dealer from Jaguar which detailed a full timeline from order to manufacture through to...
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer