Drive shafted

I am appalled by some of the tales of dodgy behaviour by dealers. Here's one to add to the list. In February 2009 I bought a used 05 VW Passat 2-litre petrol Saloon with 30,000 on the clock. So far so good. Recently at 45,000 miles the NSF drive shaft started knocking on tight left turns. I was reconciled to paying for its replacement when my wife pointed out that the car was still covered by the 12-month Peugeot Platinum extended warranty which came with it. When I phoned the dealer they told me I had to 'phone the warranty company to see if it was covered, because it could be caused either by 'wear' or 'failure'. The warranty company told me I would have to go back to the dealer so they could check, at my expense, whether it 'had failed' or 'was worn'. By this time I was beginning to feel that I was being given the run-around. Nevertheless, I duly went back to the dealer who told me to book it in, which I did. The verdict was that because the CV had not collapsed completely it would NOT be covered. They then had the gall to charge me £26, despite the Service Manager promising on the telephone to waive the charge as it was so straightforward to tell. To me there is a difference between such components as tyres, brakes or cam belts and mechanical items like gearboxes, final drives and CV joints. In the former there are rules for regular replacement, be it thickness remaining for brake pad lining or mileage covered for cam belts. There is no service interval for replacement of CVs that I know of. I have never had one fail or become noisy in 20 years of FWD motoring, and some of my cars have done 130,000 miles. In this case the damage could have been caused before the previous owner had the N/S boot replaced under warranty at 20,000 miles. Whatever the cause, the CV is noisy and needs to be replaced. The reason my wife noticed that the warranty was still in force was that the renewal offer had just arrived. The booklet with it states : "Because you get so much included, it's far easier to tell you what's not covered." Needless to say CVs are not on the 'not covered' list. Also needless to say I won't be wasting £345 on renewal of the warranty.

Asked on 17 April 2010 by D.B., Worcester

Answered by Honest John
Up to you. You could decide to have the driveshaft replaced, then take the dealer who sold you the car and the useless warranty to the small claims track of the county court arguing reasonably that it should have been covered and you could not reasonably be expected to wait for it to fail completely as this might not only kill you, it could kill other people, for which you would be liable for driving a car you knew to be defective.
Dear Honest John,

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