Showing results in Ask HJ [Show all channels]
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We bought a used car privately but the extended warranty isn't in our name - is this an issue? 2 Oct 2023 (Ask HJ)
We bought a Land Rover from a private seller with an extended warranty certificate. Unfortunately we have had a major fault on the vehicle which requires... -
Our used Vauxhall Astra has metal deposits in the oil filter, is this a warranty issue? 4 Apr 2024 (Ask HJ)
Our garage has told us that our Vauxhall Astra (2020) has metal bits in the oil filter. We bought the car in early September 2023, with a 2 year warranty.... -
Can I make a warranty claim over a broken clutch? 27 Nov 2014 (Ask HJ)
I purchased a used (2008) Audi A4 Avant 2.0TDI from an independent dealer seven weeks ago, which is 150 miles away from home. The clutch has failed within... -
I bought a used car from a dealer that's faulty - can I return the car or get them to fix it? 9 Apr 2019 (Ask HJ)
I bought a used car eight days ago from a used car garage and it has started to make a whine from the gearbox. I rang them up and they said you will have... -
Should I opt for a manufacturer's expensive extended warranty? 22 Apr 2020 (Ask HJ)
My Audi A3 is coming up to three years old. I'm being offered Audi's extended warranty for £446 for one year - which seems a bit steep. Any advice? -
Car warranty conditions - can I use an independent garage? 9 Dec 2021 (Ask HJ)
I recently bought a Honda Jazz online from a dealer 300 miles away. On checking locally, the nearest dealer is 12 miles away. However, there is a Honda... -
Volvo used car warranty - what should and shouldn't be covered? 16 Nov 2016 (Ask HJ)
I have a Volvo XC90 and six months ago a failed engine mount was identified during a service and not replaced proactively. Then four months later, all... -
Mercedes-Benz warranties 4 Oct 2011 (Ask HJ)
Buying a low mileage diesel E280 Mercedes from a franchised dealer in 2010, I took out a two year warranty from Mercedes Benz UK. I later found that... -
My car is due for its first MoT - do I need to take it to a dealership or can I take it to my local garage without invalidating the warranty? 8 May 2019 (Ask HJ)
My Kia Carens is due for its first MoT. Do I need to take it to a Kia dealership or can I take it to my local garage without invalidating the warranty? -
If I buy a used Volkswagen from a non-VW dealership, is the warranty still valid? 1 Jun 2023 (Ask HJ)
If I buy an under one-year-old Volkswagen from a non-VW dealership, will I be able to take it to VW if there are any issues under the original three-year... -
Does accident damage have to be repaired through an insurance claim to maintain a car's warranty? 11 Sep 2017 (Ask HJ)
My husband had an accident that dented the bumper of the car in front. The driver of the car has said that the repair has got to go through the insurance... -
Rejected warranty claim - what are my options? 11 Mar 2015 (Ask HJ)
I bought a used Porsche 911 and as part of the deal got a three year extended warranty with the car. Since then the engine has developed a problem and... -
Should my used car come with a warranty from the trader I bought it from? 11 Nov 2019 (Ask HJ)
I brought a car from a trader in November. It says on the paperwork that the car comes with the car manufacturers warranty only. Should I be getting a... -
Where do I stand on this warranty claim? 8 Apr 2013 (Ask HJ)
My Santa Fe broke down on the M5. It was taken to Hyundai Murley in Stratford. The cam shaft seized in the cylinder head. The car is still under 5 year... -
Will using an independent garage invalidate my car warranty? 5 Jan 2022 (Ask HJ)
My BMW X1 requires an oil service, as per the computer, with 9,000 miles on the clock. If I get this done by another garage will it invalidate the warranty? -
Are extended warranties worth the extra? 1 Sep 2021 (Ask HJ)
Are extended warranties really worth taking out? I have a BMW X2 and have been offered an extended warranty by BMW Warranty sales. The cost varies from... -
Voidance tactics 7 Feb 2009 (Ask HJ)
I bought a used Ford Fusion in June from Bristol Street Motors and paid £450 for a warranty. It will require a MOT in February and I intend to phase in... -
Is the dealer liable for the faults with me used car? 4 Sep 2013 (Ask HJ)
Two weeks ago I bought a Citroen C5 Tourer from a one man dealer. The reversing sensors and power steering do not work. Would the legal warranty cover... -
Mis-sold a warranty - should I refer to the Small Claims Court? 19 May 2012 (Ask HJ)
In negotiating with a national main franchised dealer on a used car part-exchange deal in early January, we stalled briefly when I considered the trade-in... -
Is it worth renewing the warranty on a Laguna? 13 Jul 2013 (Ask HJ)
I have owned a Laguna from new. I intend to keep it for the fourth year. No more Lagunas! Do you consider that renewing the manufacturer's warranty a good...