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What do you advise when warranty won't cover what dealer said it would? 19 Dec 2016 (Ask HJ)
I bought a car with a dealer because of the 5 star rating. They stated nothing was wrong with the car, but if there was to be something wrong we could... -
Golf 1.4 TSI mismatch 4 Jul 2015 (Ask HJ)
I entered an agreement to purchase a new car in early June with a local Volkswagen dealer who had agreed to match the best price offered by a UK dealer... -
Timing belt failure - can I claim against the manufacturer? 13 Apr 2015 (Ask HJ)
We bought a secondhand Renault Grand Scenic in December 2012 for £8800 (we were hoping to spend around £5,00 but convinced ourselves that spending more... -
Why isn't a clutch failure on the Up covered under the Volkswagen warranty? 26 Oct 2013 (Ask HJ)
I am seeking some help and guidance on a matter relating to my mother's Volkswagen Up which she purchased brand new from Volkswagen Liverpool in September... -
Should my Suzuki SX4 have been sold with newer tyres? 14 Sep 2013 (Ask HJ)
The original tyres have perished on my April 2012 Suzuki SX4. A report prepared by Kwikfit states that the tyres were manufactured in week 33 of 2010.... -
Bought a car which broke down days later. Sale of goods act clarification 4 Sep 2013 (Ask HJ)
On the 21st of Sept 2013 I bought a Ford C-Max from a second hand dealer, explaining, that I drive about 30k a year for work and need a reliable car. I... -
I was sold a Toyota Hilux with a false service history - can I reject the car? 6 Jul 2013 (Ask HJ)
I bought a 3-year old Toyota Hilux Double Cab pick-up in November 2012. It was supposed to have come straight from Toyota with a full service history,... -
Buyer upset with the car I sold? 1 Apr 2013 (Ask HJ)
I sold my MG last November (2012) for £650.00, £50.00 less than advertised as the seller stated it was all he had. I advertised as a fun car, all things... -
Nissan cared4 warranty rejected claim 23 Dec 2012 (Ask HJ)
I have bought a used 2009 Nissan Qashqai 2.0 petrol CVT automatic car from the Nissan dealer back in mid of June 2012 which also came with Nissan extended... -
Is the garage which sold my daughter a faulty MGTF liable to repair the engine? 24 Dec 2010 (Ask HJ)
My daughter recently bought (mistakenly in my opinion, but she didn’t tell me until after she had bought it) a 6-year-old MG TF soft-top with 30,000 miles... -
BMW can't solve my 3 Series M Sport's gearbox problem - how do I return the car? 18 May 2010 (Ask HJ)
I would very much welcome your advice on a continuing problem I have with my BMW 320d M Sport Coupe which I purchased brand new in February 2008. On hill... -
Should Ford contribute to a new gearbox in my Ford Fiesta? 4 Mar 2017 (Ask HJ)
I have a three year old Ford Fiesta automatic that has 14,500 miles on the clock. From time to time, the engine judders when accelerating from stationary... -
Faulty used car - can I demand a refund? 8 Sep 2013 (Ask HJ)
Last year I bought a Volkswagen Polo from an authorised dealer. The car was an ex-demonstrator and had just 7000 miles on the clock. Over the past few... -
Is it normal for the pipe from the expansion tank to the turbo in my 2012 Ford Focus to shatter? 2 Feb 2017 (Ask HJ)
I own a 2012 Ford Focus 1.0 Ecoboost engine. The pipe from the expansion tank to the turbo has shattered and caused my engine to blow up. Is this normal? -
Sold a car privately with a dubious MOT - where do I stand? 26 Nov 2020 (Ask HJ)
I bought a classic 1990s car from a dealer for £1000 back in January. It was MOT'd in September this year and went straight through, but with an advisory... -
Can I reject my rattling new VW? 8 Aug 2012 (Ask HJ)
I bought a brand new VW Golf in Lincoln, but at the time of supply it had no less than 5 faults that I could identify (scratched radio, loose cables in... -
Should I return this used Volkswagen Golf to the garage I bought it from, following lots of problems? 9 Aug 2011 (Ask HJ)
I bought a 2002 MkIV Volkswagen Golf 1.6 16v from a garage in Clacton for £1990 in June. When I bought the car, there were a few things I requested the... -
Scirocco 1.4 TSI engine fault - should Volkswagen replace FOC? 30 Nov 2016 (Ask HJ)
I am looking for some advice. My 1.4 TSI petrol Scirocco has an engine issue. The issue is with low compression in cylinder one, a further check has identified... -
A car supermarket sold me a car with defective tyres - and won't pay for replacements? 10 Aug 2018 (Ask HJ)
I purchased a car from a car supermarket and over the first week of driving observed that there was an excessive vibration present a motorway speeds. I... -
My Skoda Superb on a four-year PCP is faulty - should I reject it in case it can't be fixed? 20 Mar 2018 (Ask HJ)
I took out a four-year PCP on a Skoda Superb in October 2017. I quickly realised there was an issue with the gearbox, particularly when changing between...
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