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  mis sold car purchased from marshals Jaguar 26 Dec 2015 (Ask HJ)
  Dear John We bought and paid for a Jaguar 2006 xk convertible from the Marshal Jaguar dealership on the 26/04/2015.We were unable to collect the car...
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  What's the different between N1 and M1 vehicle classification? 12 Dec 2016 (Ask HJ)
  I have just bought a Ford Transit Custom double cab to replace my old Volkswagen T5 Transporter Kombi. Why is the Volkswagen an M1 category and the Transit...
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  Should I return this used Volkswagen Golf to the garage I bought it from, following lots of problems? 9 Aug 2011 (Ask HJ)
  I bought a 2002 MkIV Volkswagen Golf 1.6 16v from a garage in Clacton for £1990 in June. When I bought the car, there were a few things I requested the...
• Vehicle Excise Duty - Motorist entrapment 14 Mar 2025 (Forum)
  So it was that shortly before Christmas last year when I changed my car, the new buyer got me to register the transaction online, and also the seller. Within days I had received a fresh logbook (V5C) from the DVLA, confirming the changes of ownership. One of the notices came with an insert telling me not to worry if the changes weren’t immediately registered, and even to ignore any penalty charge notices from local DVLA offices.
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  Should I repair my Cat N write off? 29 Aug 2019 (Ask HJ)
  I have recently been involved in a car accident where I was not at fault. The car's damage, which was mostly done to the front bumper on the driver's side,...
• Help with an HPI report... 30 Mar 2013 (Forum)
    Vehicle Ownership There are many circumstances where the 'owner' of a vehicle is not the 'keeper' as recorded on the DVLA V5C document. These circumstances are described in more detail in the notes accompanying each alert register.
• Vauhall Zafira - Faulty Used Car 23 Mar 2011 (Forum)
    He was not at all interested in refunding my money or dealing with any issues over the car, merely in securing the return of his phone.  He told me he couldn't take the car back as I had no V5C to transfer ownership back to him and that it "wasn't as simple" as giving a refund. He got quite abusive so I hung up. I then receive a message telling me he was going to clamp the car and charge me for storing it on private property and report me for theft of his phone.
• Audi A3 - Driving Another Car, Uninsured, Possible Penalties 13 Nov 2012 (Forum)
  They came back and said there are no Named Drivers on the policy and requested I provide the insurance and registration documents to the Police station within 7 days. I never received the full V5 registration document, so last week I sent the V5C back to the DVLA with a covering letter explaining it had now been 8 weeks since I bought the car and still haven't received the V5 to this date. I still have no registration document, and have been unable to contact the DVLA today (Sunday, closed).