Hi
Last year I fitted two run flat Dunlop SP Sports to the front of my 200 520D. The other day I noticed a crack inside the tread in an area of the tyre which is not in contact with the road in anyway. Closer inspection shows it runs all the way around both of the tyres. It's clearly a manufacturing fault from the Dunlop factory and therefore their 5 year warranty should kick in to offer replacements.
So, called up Dunlop and explained the situation and they said that to make any kind of warranty claim the tyres have to be sent to Germany for analysis!!! So I need to buy a set of new tyres and ask the garage fitting them to then post the tyres to Germany for me?!
Then, when Dunlop analyse them, if they agree they've failed they then measure the tread depth and offer me a percentage of compensation based on how much rubber was left. If Dunlop disagree they've failed then I have a choice of paying for the shipping back from Germany to the UK - kind of them huh?
I told them this was a disgraceful service and all they suggested was I take them back to where I bought them from (which is never going to happen as I bought them online.)
I also asked if I could take the tyre to a Hi-Q garage which they own for an assesment to be made while on the car and they said that's impossible, it has to be Germany.
They are making it as awkward as possible to submit a claim which I think is immoral & grossly unfair - hence me sharing what's happened with everyone reading.
Adam
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