ford ka - lack of response from ford uk and ford local deale

Honest John Back Room » Legal matters
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Thu 17 Mar 2011 13:49
ford ka - lack of response from ford uk and ford local deale - mercury

been trying to get a response from ford uk about a power steering pump that broke after it was replaced only a year ago and only done 4500 miles in that year. the dealership manager said it was odd to have done so and he tried to contact ford uk himself because the part was only 9 days out of warranty by the time the dealership said what was wrong. he got no response from ford uk and suggested i contact them instead. got the brush off from them- they going on a bout the car being 50 month out of warranty, which is hardly related to the part being one year old. the would not commit and i have written to them three times- they have sent same letter to me twice and now have gone quite. decided to write to the customer services at the dealership after trading standards suggested i do so. that was 3 and half weeks ago and nothing has been replied to me. i have looked at various sites and picked up that ford have modified the pipe to the power steering pump to save recalls and there is a design fault. can anyone confirm this and can you suggest what we do next please

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Fri 18 Mar 2011 08:06
ford ka - lack of response from ford uk and ford local deale - LucyBC
The claim - if you have one - is against the supplying dealer under Sale of Goods Act.

It's the kind of issue that might get fixed under "goodwill" especially if you can find evidence of widespread failure or a defect.
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Wed 23 Mar 2011 10:04
ford ka - lack of response from ford uk and ford local deale - mercury
The claim - if you have one - is against the supplying dealer under Sale of Goods Act. It's the kind of issue that might get fixed under "goodwill" especially if you can find evidence of widespread failure or a defect.

I HAVE NOW BEEN OFFERED A GOODWILL PAYMENT OF HALF OF THE BILL BY THE DEALERSHIP AS FORD UK WILL NOT ENTERTAIN ANY RESPONSIBILITY. THE DEALERSHIP KEEP PHONING RATHER THAN PUTTING ANYTHING IN WRITING, BUT I HAVE INSISTED THEY PUT THE OFFER IN WRITING FOR ME TO CONSIDER. DO YOU THINK HALF IS FAIR, WHAT WOULD BE THE COST OF GOING TO THE SMALL CLAIMS COURT WHEN THE TOTAL BILL IS £284, THANKS

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Wed 23 Mar 2011 15:05
ford ka - lack of response from ford uk and ford local deale - LucyBC
I would snatch their hand off. The chances are there is no legal liability and you will not do any better bringing an action. Just say yes and take the car in.
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Thu 24 Mar 2011 11:27
ford ka - lack of response from ford uk and ford local deale - mercury
I would snatch their hand off. The chances are there is no legal liability and you will not do any better bringing an action. Just say yes and take the car in.

THE REPLACEMENT POWER PUMP HAS ALREADY BEEN DONE, I HAD NO CHOICE, THE GARAGE HELD ONTO CAR TO GET A REPLY FROM FORD UK, THAT WAS NOT FORTHCOMING SO AFTER WAITING A WEEK WITHOUT THE USE OF CAR I TOLD THEM TO GO AHEAD AND I WOULD SORT CLAIM OUT AFTERWARDS, THIS I HAVE BEEN DOING SINCE BEGINNING OF FEBRUARY. THANKS FOR YOUR ADVICE

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Sun 27 Mar 2011 13:32
ford ka - lack of response from ford uk and ford local deale - mercury
I would snatch their hand off. The chances are there is no legal liability and you will not do any better bringing an action. Just say yes and take the car in.

THE REPLACEMENT POWER PUMP HAS ALREADY BEEN DONE, I HAD NO CHOICE, THE GARAGE HELD ONTO CAR TO GET A REPLY FROM FORD UK, THAT WAS NOT FORTHCOMING SO AFTER WAITING A WEEK WITHOUT THE USE OF CAR I TOLD THEM TO GO AHEAD AND I WOULD SORT CLAIM OUT AFTERWARDS, THIS I HAVE BEEN DOING SINCE BEGINNING OF FEBRUARY. THANKS FOR YOUR ADVICE

now had a letter confirming they will pay 50% but they do say " for the repair and labour to repair the fault" you said snatch their hand off but does them saying "fault" carry more weight to pursue the whole amount.

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Sun 27 Mar 2011 14:19
ford ka - lack of response from ford uk and ford local deale - ex-Triumph man

I agree with Lucy re dealer's offer. As the part is out of manufacturer's warranty, any contribution made is purely on a goodwill basis.

It should be noted that your contribution of say 50% will give you a further 12 month warranty on the new pas pump.

You could of course go to law, lose and and end up paying 100% of the bill plus court costs.

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