Ford Focus ST - brand new tyre with dangerous bulge - Vicente

I suffered a blow-out on a motorway heading back home to Chester from Scotland. It was near Glasgow and I was without a spare so called the RAC who took me to a 24-hr tyre place. They put a new tyre on and I then drove home with my girlfriend the 230-odd miles back home. Used the car to drive a few miles the following day, then on the second day I made a point of looking at all my tryes and found an obvious bulge at least 50p-size in the outer tyre wall of the new tyre. It gives under pressure. I had this checked at a local garage who confirmed that the tyre could fail at any time and should be replaced. I phoned the garage who fitted the tyre - they told me I have to bring the tyre back so they can check whether it is manufacturing fault or pothole damage. However I am pretty sure I did not hit any obvious potholes sufficient to cause such damage to a new tyre.

What I want to know is: is it at all likely that this damage could have been done since I bought the tyre after driving around 250miles at no more than 75mph without hitting any obvious bumps or potholes in the road (or any kerbs) at any significant speed? I feel that this is a manufacturing fault. Secondly, how can I be sure that, when I return the tyre, that they will not just tell me it is OK and therefore refuse replacement/refund - do I need written statement from another garage that it is faulty before sending the tyre? The other problem is I cannot personally return the tyre without replacing it at a local garage as it is not safe to drive with at all, let alone all the way to Glasgow. I could send the tyre but either way this costs me even more money without any faith that I will be treated fairly by the garage in question, or the manufacturer.

Has anyone else had this sort of problem so soon after buying a new tyre? Its not just the money involved (just over £100 for tyre + any cost of returning it) but also the fact I feel that these people have potentially put my and my girlfriend's life in danger by fitting a tyre with this sort of fault. Any thoughts from anybody who has experienced something similar would be gratefully received.

Ford Focus ST - brand new tyre with dangerous bulge - Falkirk Bairn

Tyre Dealer. Is it a chain or a sole trader?

Chain will take a look at a local branch, sole trader will want the tyre back and examine it.

I had a similar bulge on a sidewall, exchanged the following day, no quibbles. What was wrong with the spare tyre or is it a aerosol can spare?

£15-£20 "to post" the tyre back with the potential refund - try the tyre manufacturer and they might get a "local exchange done" with the man round the corner. A quick phone call might just work magic.

Ford Focus ST - brand new tyre with dangerous bulge - Vicente

Tyre Dealer. Is it a chain or a sole trader?

Chain will take a look at a local branch, sole trader will want the tyre back and examine it.

I had a similar bulge on a sidewall, exchanged the following day, no quibbles. What was wrong with the spare tyre or is it a aerosol can spare?

£15-£20 "to post" the tyre back with the potential refund - try the tyre manufacturer and they might get a "local exchange done" with the man round the corner. A quick phone call might just work magic.

Thanks for your advice. It was unfortunately a sole trader, and yes they want the tyre back. I have looked up the manufacturer (Kenda) and cannot find any contact details for them, and cannot get them off the trader either. I have to get a new tyre locally and then will have to "post" the tyre back as you mention - just a bit concerned that once I send it, its almost inevitable that the trader and/or manufacturer will just say it wasn't faulty and the damage is my fault. I've taken photos and also think I need local garages to give their "expert opinion" but not sure anybody is likely to back me up in writing.

Ford Focus ST - brand new tyre with dangerous bulge - bannerman

Contact the tyre manufacturer. He will have a local agent who will check it and return it to maker.You may need to buy a new one and await makers report.

Ford Focus ST - brand new tyre with dangerous bulge - Vicente

Contact the tyre manufacturer. He will have a local agent who will check it and return it to maker.You may need to buy a new one and await makers report.

Thanks for the advice - not proving easy to contact the tyre manufacturer though (Kenda), I have no contact number for them. I definitely have to buy a new one as can't use the car without it. My ST does not come with spare wheel supposedly to save boot space, though think if I get replacement tyre off the trader who sold me the faulty one, I'll be carrying that around as a spare on longer journeys in future.

Ford Focus ST - brand new tyre with dangerous bulge - bathtub tom

>>though think if I get replacement tyre off the trader who sold me the faulty one, I'll be carrying that around as a spare

Not a lot of use without a wheel to put it on.

Ford Focus ST - brand new tyre with dangerous bulge - Falkirk Bairn

http://www.kendauk.com/contact.html

Googled it and this popped up - Derby distributor