Are you **SURE** that the aux heater is working ok. What you describe matches failure of that to work correctly. If that is the case then it is usually the glow plug that is a reasonable DIY job, or relatively quick garage job as long as they don't try and get to to buy a new unit. Had similar with my Alhambra and a £50 glow plug (not sure of current price) sorted it.
If you go for a garage then try and get a good independent. I understand that main dealers often want to replace the whole unit rather than repair components.
Have a look at fordgalaxy.org for loads of discussion on these. Together with aircon problems it is a common fault on that car.
FTF.
Edited by fredthefifth on 10/02/2011 at 12:37
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