Hi
I took delivery of my new Ford Kuga in November. I had ordered it from Ford on line and had some extras. I wanted bluetooth handsfree kit and the salesman said that it was free, along with the appearance pack for anyone ordering before the end of the year. When I took delivery from a Dagenham Ford salesroom, I didnt notice the appearance pack wasnt there but the salesman assurred me the bluetooth was. My last Ford car failed to have the bluetooth fitted so I was most particular to know that it was there. He said I would have to fiddle around alighning it with my phone. However when I got homeI realized it wasnt there. Ford on line now say I should have rejected the car, but I needed it to go on holiday the next day. They now tell me I cannot have the bluetooth fittd once it has left the factory. Kuga owners on line tell me they have fitted it themselves, but the voice control isnt there as its on the steering column.They are trying to fob me off with a parrot device, which I had to have last time. The Ford on line sales manager has been "looking into" getting the bluetooth fitted for me since I took delivery. Can anyone tell me why ford cannot fit this device after it has come from the factory. I think I am being fobbed off. They said I can have the appearance pack fitted anyway no charge.
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