Peugeot 206cc - Refund from a main dealer ? - Puglet
Can I claim my money back from a main car dealer for charging me for fitting unecessary parts that did not need fitting ? My car is not under any warranty, but I explained the symptoms of the fault and £400 later it still was not fixed. In the end I told them what needed doing (after my own research on the internet) which solved the problem ! Why did they not diagnose the battery in the first place ?
I feel totally despondent now and feel conned good n proper, also are they legally obliged to provide paperwork for ALL parts fitted (albeit some FOC as i created a scene)....I have reported them to Trading Standards.
Peugeot 206cc - Refund from a main dealer ? - LucyBC
If they are a member of the Motorcodes scheme there is an arbitration service.

www.motorcodes.co.uk/

I don't think you would get very far with it anywhere else save by negotiating something off the bill.
Peugeot 206cc - Refund from a main dealer ? - Puglet

Basically I took my car to them to diagnose an intermittent airbag fault. It seems any parts they were fitting just for the sake of it without diagnosing what the problem was and recitifying it, 5 visits later and only I suggested to them it could be the battery did they finally test it and it was very low...new battery - problem solved, why on earth with their technical expertise did they not diagnose something so simple - it appears to be a common fault on most 206s....goodness knows how long I could have been tripping back and forth for them to keep fitting various parts and charging me before it got fixed, it scares me to think that they do this to anyone who may not be as informed as me thanks to a Peugeot forum on the internet. So why did they fit parts uncessesarily ? And how come I dont have any paperwork for some of the parts they have said they fitted ?

Peugeot 206cc - Refund from a main dealer ? - gfewster

I'm afraid that it's how the industry works these days.

There are very few 'mechanics' out there now, just a lot of 'fitters'. The problem is especially noticeable with main dealers.

Most lack any sort of first-principles mechanical or electrical knowledge or diagnostic skills. All they can do is read fault codes and swap parts out at random until faults go away.

I agree it is mind-boggling that they've charged you for this. All they've done is tried various solutions and none of them worked. I would not pay them, they have not done what I asked them to do.