Is a dealer liable for theft from my car while in their care?

My Kia was dropped off at main dealer in Canterbury and 9 hours later picked up where we were informed the rear exhaust was missing. The dealer will not repair until we pay the £800. My question is do...

My dealer lied about my new car's service history - what action can I take?

I brought a Mercedes-Benz on 25 February 2017 and was told that the car just had a service done. Two weeks later, when I visited Mercedes-Benz there was nothing showing on their system. I've emailed the...

My car has been in for repairs for 16 weeks - should I keep it?

I bought a Volkswagen Passat Estate from a big car supermarket last year for £18,000. It was 10 months old, had done 5000 miles and was in immaculate condition. Had it week weeks when the emissions light...

How can I find out the correct servicing intervals for my car?

I bought a car in March 2025 from a main dealer with a full service history (which keeps the warranty on the car). I have just been to sell this car and have been told that the service history is incorrect...