£10 off your insurance - guaranteed!

Honest John Back Room » Motoring discussion
View Threaded
Thu 3 Oct 2002 22:01
£10 off your insurance - guaranteed! - Paul531
My car insurance renewal arrived for £290. I ?phoned a couple of companies in the yellow pages, they were more expensive, so I decided to stay put.

Then, in the junk mail, arrives a letter from an insurance company which said that it would ?guarantee to beat any renewal by at least £10.

I ?phoned for a quote, quoting the letter ref and £10 guarantee.

They quoted me circa £360. I reminded them of their offer and said that I had expected a quote of £280 or less.

Again they stuck to the £360 figure. So I renewed with my existing company.

I wrote to the {£360} company, to complain that they had failed to fulfil their guarantee. I enclosed a photocopy of my renewal and asked that they paid me £10. The ?director? replied and said that the ?guarantee applies when you take out a policy with us? and that he ?cannot imagine anyone taking out a policy with us which is more than their renewal?. Hence he could ?not imagine? anyone taking up his guarantee, hence there is no guarantee.

Has anyone else experienced similar? I do not care about they £10, what annoys me is them backing down from their guarantee.

Paul

P.S. Why is the time stamp on the HJ website GMT and not BST?

Reply | Report as offensive | Link
Thu 3 Oct 2002 22:21
£10 off your insurance - guaranteed! - Tom Shaw
I would think that the Advertising Standards Agency would take a dim view of this companies tactics. You local Trading Standards Office would be interested too.



Reply | Report as offensive | Link
Thu 3 Oct 2002 23:16
£10 off your insurance - guaranteed! - Mark (RLBS)
Have you still got the original offer letter ?

If so, it would be interesting to know the exact wording.

And as Tom says, it ought to be worth the TSA/ASA getting interested.

Reply | Report as offensive | Link
Fri 4 Oct 2002 22:26
£10 off your insurance - guaranteed! - Bromptonaut
You had a lucky escape! If you have this much hassle over premium promises what are they going to do about claims?
Reply | Report as offensive | Link
Sat 5 Oct 2002 04:48
£10 off your insurance - guaranteed! - BigTJ
"Junk mail" is a waste of a word.

It's just junk.
Reply | Report as offensive | Link

We give you the low down on how to save on insurance, little-known tricks and tips, what insurance groups mean and how to use insurance aggregators to beat insurers.

Insurance group finder and how to save on insurance

From which small car to buy at which price point to the best UK-built cars, our Top 10s have the lot. Click now for your shortlist.

Unsure of what to buy? Our Top 10s are here to help you....