Volkswagen - Continental Tyres Joy

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Tue 12 May 2009 19:12
Continental Tyres Joy - quizman
I have recently posted that my 9,000 mile Continental Premium Contact 2s had cracked at the bottom of the treads. I took them back to the independent tyre place in Derby where I bought them from, they sold me 4 new tyres and sent the Contis back to the factory.
I have received a letter this morning telling me that they are sorry for my disappointment with their tyres and are reimbursing me 60% of the cost of the 4 tyres.
I am very satisfied with Continental's response and the actions of Britannia Tyres of Derby.
I wish all firms would deal with problems in this way.
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Tue 12 May 2009 19:23
Continental Tyres Joy - craig-pd130

that's a good result and good customer care. I was very pleased with the factory-fit Conti SportContacts on my Passat diesel, the front pair lasted 32,000 miles which was remarkable for the car's weight & torque, and the way I usually drive ...
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Tue 12 May 2009 19:48
Continental Tyres Joy - Pat L
Great result qm. Did you have to chase it up at all?

Craig - that's excellent mileage. The original (from new) Dunlops on my B6 Passat saloon lasted only 15k. Current fronts (also Dunlops fiited at service by dealer who said the originals were illegal!) have done 16k and have about 2k left.

The rears are now at 32k and have a bit of life but seem noisier of late, possibly due to wear on the inner edge characteristic of the new Passat (??)

I'll probably replace all 4 in a month or two. Looking at Pirelli P7 or Michelin HP.
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Tue 12 May 2009 20:54
Continental Tyres Joy - quizman
No Pat, I did not have to chase it up.
I had the new tyres in the middle of April and was beginning to wonder whether I would have to chase them, I was thinking Trading Standards, Which, Honestjohn. But no out of the blue the good news arrived, 60% refund.

My first set of tyres were Dunlop SP200E, they were rubbish. My next set were Pirelli P7s, they were excellent. My next set were the Contact Premium 2s which I sent back, they were a good handling tyre and I bought these because the tyre firm had them in stock. I have replaced them with Pirelli P7s again, I like these tyres alot, very sharp handling and good in the wet. I might have tried Michelin HP but they don't do them in 15 inches.

I'll say it again, well done Continental Tyres! It's not often that I am pleased, I'm normally a miserable so and so!
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