Nissan Micra (1992 - 2003) - 01 1.3 Malfunction Indicator

Honest John Back Room » Technical matters
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Fri 12 Sep 2008 11:43
01 1.3 Malfunction Indicator - suffolk lady
On 4 Jan 2006 we purchased a used Nissan Micra, 3 door, SE 1348cc, CVT gearbox, Air Conditioning, Electrical Windows & Power Steering, first registered 19-03-2001, mileage 9049.
1 Nov 2007 at mileage 12621 the Malfunction Indicator came on. We took it to our local garage where the code was read and cleared. The indicator came on again within a few miles. After 3 more unsuccessful attempts to fix it, including replacing the oxygen sensor, on 29 Jan 2008 we took it to the main Nissan dealer in Bury St. Edmunds. There the code was cleared and Forte fluid was added to the petrol at mileage 12922. The malfunction indicator lamp came on again within a 100 miles. Because of this fault we feel ourselves inhibited from selling the car and were we to do so the price we would get for it would be very much reduced.

We wrote to Nissan by email Mid February. Received a letter from Nissan Customer Services 5 June 08. In the letter "Nissan Technical, ..... are unable to find the cause or solution to this problem..... I apologise that we are unable to provide a technical solution and get this issue with your vehicle resolved. I will remain in close contact with the dealership and will advise them should a technical solution become available. ??. Not satisfied on 23 June 08 we wrote to Mr. Carlos Ghosn KBE, President and CEO Nissan Motor Manufacturing (UK) Ltd. The reply we received on his behalf on 5 Sept dated 27 June states: "As per my previous correspondence, Nissan technical have been unable to resolve the issue with your vehicle as they do not know the cause of the problem. I am unable to offer a solution here from Customer Services as we are not technically trained. When a technical solution does become available, your dealership will be in touch with you. Any costs incurred in diagnosing or repairing your vehicle will need to be met by you as the vehicle is now four years outside of the warranty period...."
From these replies while Nissan admit culpability they do no accept responsibility. Very unsatisfactory


Edited by Dynamic Dave on 12/09/2008 at 13:25

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