Went to our local Car supermarket at {location deleted, as you're making an accusation against them} on the bank holiday weekend and purcahsed a clio 172 for the missus. When we was finalising the deal i said that as the car was due a service, i wanted a full service carried out on the car as part of the deal. The salesman kept banging on that as part of there 100 point check everything was changed bar the oil and oil filter, which he said he will get them to do.
I asked him severel times what he thought was a full service, and he kept on blabbing on that it would be done.
I said that i expected the oil,air and fuel filter to be changed, as well as the plugs and oil. He said that would all be done.
Finally managd to have a look tonight. The oil filter looks new and the oil is clean. Air filter looked like it has never been changed so i am guessing that the rest of the service items have not been replaced.
Dont really have faith in them now. Has anyone had the same problem and was it resolved? Do you think i could get it serviced and get them to pay for it?
Edited by Dynamic Dave on 04/06/2008 at 22:59
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how many miles had it done, some of the other bits may not be done on a "standard" service. Plugs on a lot of cars are 30-60K intervals
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You mean you believed a car salesman? ;>)
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The car is on a little over 37k. I had an inclin it wouldn't be done because of the way he really tried avoiding the question.
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>>>>>You mean you believed a car salesman?
Yes, I thought this as well!
12 years ago I bought a Pug 405 @ 1 year old through a family friend who was Manager of a pug dealership.
When I asked him about servicing he said, no problem, the car will have a full service before it comes out.
I first noticed the spare tyre had a nail in it and was flat as a pancake. Then when the car went into another pug dealer for a recall they called me and asked how long I had owned the car. Why? I asked. Because it still has the original oil filter on that is supposed to be changed at 1500 miles as it is a very fine mesh designed to be changed early came the reply.
The car was at 12000 miles and had never seen a service.
Impressed? No. And we KNEW this guy!!
Have no faith in main dealers at all, Car Supermarkets seem to me to be just like Arthur Daley with bigger premises and unkept promises
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Have no faith in main dealers at all ..........
It's somewhat unfair to bring main dealers into this. The thread is about an (allegedly) untrustworthy car supermarket.
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Is there a difference never seen a good main dealer yet in the UK.
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.............. never seen a good main dealer yet in the UK.
You must have been unlucky. In my 40-odd years of car ownership I've used main dealers exclusively for servicing and never yet been dissatisfied ~ and I'm extremely pernickety.
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FWIW I believe one of the problems is a demarcation line between sales and service.
A long time ago now I bought an MG Metro secondhand from a large dealership.
Salesman seemed knowledgable enough when doing the deal, but when a problem developed soon after he lost interest entirely claiming that as he wasn't a mechanic he couldn't help. That left me to sort it out with the service department.
I don't think the salesman should consider his role ends when the dotted line is signed.
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Did you have it written on the sale contract?
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only the oil and filter change
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