The instrument panel has been having some intermittent problems where the clock gets reset. Also the trip computer and mpg etc get reset as well. Last week the whole panel blinked on and off for a few seconds. Since then been OK. Dealer has tken a look and there is a fault in the panel which means the whole dash needs replacing at a cost of £466.
the car is just under 4 years old with 72K on clock. I moaned a bit and got a call from renault customer service offring to pay 25%. Interesting he admitted its not a wear and tear item but then said it was only 25% because of the mileage.
Should I just accept the 35% or could I get more (I really feel like taking them to small calims court under sales of goods act). Doing that would involve me proving it was a fault from being built (I had it from new).
Any advice or am I just being greedy?
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try these guys may work out cheaper than main dealer less 25%
www.bba-reman.com/catalogue/DetailedProduct.aspx?D...0
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£150 + £8.25 for UK next day postage, Renault Megane or Scenic digital dash clocks repaired for a fraction of the £620 Renault quoted me! With a longer warranty also!
If you've also been messed about by renault over your faulty dashboard, then give these guys a call 07599 159222 (direct line to tech) I think his name was Ian.
Told him how i'd been treated by Renault & got his permission to give out his personal number, .
He said they can usual have dashboards for Megane or Scenic's, back with the customer within 48Hrs after receiving them. I posted mine on a Monday & had it back repaired on the Wednesday!
I was well impressed as with the personal service, & if i have any problems, i have a direct contact to people who seem to know what their talking about. As opposed to the unhelpful people at Renault customer services.
In fact they were very helpful, i even got to speak to the engineer who actually repaired my instrument cluster.. He gave me instructions on how to remove my Instrument panel from the dash, took me around 10 minutes & about 15 to refit it. Renault said they would be charging me 2hrs labour for this.
So for anyone at Renault reading this. Thanks for nothing! I'll be letting everyone know!
Edited by Leslie on 30/10/2008 at 02:34
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Leslie
My colleague has just suffered similar problem with his 53 plate Scenic 1.9tdi.
Could you supply the removal instructions you received from Ian, would save a lot of bother rather than trying to figure it out and probably cause unecesarry further damage.
Many Thanks
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hi
i'm sure you have been asked this before - any chance of a copy of the instructions to remove the instrument cluster. dealer has quoted me £480 to replace.
cheers
wiggy
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It really is a doddle.
The surround is in two parts (upper and lower)
Very carefully unclip the upper surround in a downwards direction and put it to one side.
Very carefully unclip the lower surround in an upwards direction. If there's a wiring plug behind it, carefully disconnect it.
Undo the two instrument panel screws (one either end) and slide the panel forwards until you can reach the wiring plugs on the back.
Move the locking levers on the plugs aside and pull out the two connectors.
Just checked, and Haynes back this up as well.
Any dealer charging two hours labour for this needs to be reported to Trading Standards IMHO.
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