Really this is a pretty good PR stunt by Tescos. It goes staight to the top the news items nationwide and it makes them look like the good guys / saviours. Even if they were to pay for all of the car repairs at, say 1000 pounds each, it would still only cost them £4 million.
They certainly have th financial muscle to give the company at the root of the problem a serious whalloping. Greenergy they may part own, but it is not yet clear that there lies the root cause.
Another demonstration as to why Tesco, like them or not, are UK number 1 Supermarket.
Car manufacturers could learn a thing or two.
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Car manufacturers could learn a thing or two.
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What, like denying there's a problem until it's proved otherwise by an outside agency?
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In fairness Morrisons made the same offer.
No doubt Tesco, Morrisons and others caught up in the problem will seek redress from their fuel suppliers.
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What\'s for you won\'t pass you by
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don't worry, they won't be out of pocket. they will pas the cost on to who ever is deemed responsible and if not then their insurance will pick up the tab.
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In fairness Morrisons made the same offer.
With the exception of an 0845 number, and not a freephone 0800 number that Tesco have for their helpline.
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I'll supply and change an oxygen sensor for a £1000 a time and drain out the fuel for free.
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Lets hope everyone also gets their catalytic converters checked and replaced where necessary - Tesco obviously willing and ready to pay.
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>>Lets hope everyone also gets their catalytic converters checked and replaced where necessary >>
Not everyone. It was concentrated in the southern part of the UK.
What's more Tesco especially has remarkably detailed records of what you buy and spend in its stores, especially if you have a ClubCard.
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What\'s for you won\'t pass you by
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In the one near me, they have signs saying they use ANPR too.
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I did mean everyone effected by a duff O2 sensor in the SE :-) But I did not make that clear.
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3p off a litre of fuel today at Tesco check-outs, they know a thing or two about massaging customers' feelings. Wonder if their be a "Finest" O2 sensor.
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I posted the very same about the 3p a litre off. The Stockport Tesco Extra is doing this but not sure how much you need to spend before you get the voucher. They obviously know they need to get customers back to filling up ASAP and most will think saving upto £1.70 a tank is worth while. I doubt there is anything wrong with their fuel now though and I'll still use Tesco diesel.
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>>I posted the very same about the 3p a litre off>>
Tesco has been offering 5p a litre off fuel if you spend £50 or more in store for several months. You get a voucher to claim the discount.
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What\'s for you won\'t pass you by
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But today it seemed you got the 3p litre voucher anyway. I spent about £30 today. I know they sometimes do the 5p voucher for spending over £50 but that offer is not on at the moment.
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Anyone know the criteria for claiming ?
Deat wife filled the Beetle up at Tesco's the day before this story broke out - having not used the car for a few days, we now have the nice engine management warning light on !
We don't have a receipt but do have the Maestro transaction confirmed by the bank; presumably they are going to want an engineers's report for the repair ?
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Anyone know the criteria for claiming ? Deat wife filled the Beetle up at Tesco's the day before this story broke out -
Apparantly the problem built up over a couple of weeks before it broke in the press.
Give Tesco a call, I'm sure they'll be happy to advise you.
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Tesco to pay for O2 sensors.
if they don't, try this:
news.bbc.co.uk/1/hi/england/wiltshire/6423923.stm
Alcohol seized in Tesco fuel row
The seized alcohol may now be sold off at auction
Bailiffs impounded alcohol worth £60,000 from a Tesco store after the retailer failed to pay damages to a man in a row over contaminated fuel.
The supermarket had failed to pay damages to David Bond, from Swindon, ....
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The lesson from this is pretty clear. Keep your Credit Card records for a while (good practice anyway) when you buy fuel. Interestingly Tesco (according to BBC R4 news just now) is accepting loyalty card records as evidence.
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Perhaps Tesco should do a name change: (deleted) would be a good name for them.
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How do they know which car the fuel went in though....? What if you had a problem newer car but put the petrol in an old banger which was not affected? And would loyalty card show it was diesel and not petrol - i.e. only you bought some fuel worth £x?
Just a thought... it's good they are willing to pay to fix the problem which they have to be commended on.
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They wouldn't know what car it went in but they certainly know if you bought Diesel or Petrol. DO NOT UNDERESTIMATE THE INFORMATION TESCO HAVE ON YOU FROM CLUBCARD.
It is a business within a business. They store and collate ALL shopping information from it and then sell the data back to their suppliers and hence make a profit from the data. This data is used in ways you just wouldn't believe and they can profile each customer from the data they receive.
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Tescos (and others) stance is nauseating. Surely they have no choice in the matter? They sold a duff product which caused problems to their customers. Basic consumer law says they have no choice but to pay out. To make it out as them being all nice and cuddly only increases my distain for them. Before the independent tests Tescos stance was one of customers having to prove they hadn't misfuelled! A penny on a few items in their stores for a day or so and any compensation paid out will be quickly recouped.
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"Tescos (and others) stance is nauseating"
So what do you what stance do you want them to take? They've apologised for their error and offered to pay for any damage done. Can't see what more they can be expected to do
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I've just seen a report on our local TV news (west country) that Tesco have supplied faulty fuel in the past, damaged somes chaps van, agreed to pay for the costs (£3000) and then didn't pay!!!
They still didn't pay even after all the solicitors letters, so the baliffs entered Tesco in Gloucester and removed £60,000 worth of alcohol. Guess what, Tesco then paid the £3000 bill!!!
Amazing how they can be motivated....
This report was on BBC
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This report was on BBC
And also mentioned by Dalglish earlier in this thread.
www.honestjohn.co.uk/forum/post/index.htm?t=49804&...e
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It's nauseating because of the way they have spinned it to make it out they are doing the affected a favour in an 'aren't we wonderful' type way, when in reality they are meeting their legal obligation.
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It's nauseating because of the way they have spinned it to make it out they are doing the affected a favour in an 'aren't we wonderful' type way, when in reality they are meeting their legal obligation.
So would you rather it went the way of most of these things, where it gets dragged through the courts for the next two years while blame is apportioned? Of course they are doing people a favour by avoiding that with a bit of quick action.
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Nortones,
I was disappointed that your post was deleted. How can a reference to a Roman God (Who was belived to have one eye on the future and one on the past) be seen as offensive ? I took it that this is how you meant your poat to be taken.....!
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Another demonstration as to why Tesco, like them or not, are UK number 1 Supermarket.
How do you work that out? Asda are the cheapest.
--
L\'escargot.
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How do you work that out? Asda are the cheapest. -- L\'escargot.
Tesco are arguably nr 1 on the basis have the highest turnover and i bet the highest profit.
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this fiasco wont cost Tesco or Morrisons a penny as they will pass all costs back to the supplier, when they do a buy one get one free or similar offer they pass all the costs back to the supplier who have no choice but to obey or they are taken off the list unless the product cant be bought elsewhere, its the same with fuel price cuts the cost or at least some of it is passed back the line , To some extent we would be better off without them as although the costs might be slightly higher the profit would be wider spread
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"this fiasco wont cost Tesco or Morrisons a penny as they will pass all costs back to the supplier"
Of course they will pass the cost back to the supplier - they are the ones a fault. The costs will ultimately be met by the supplier's products liability insurers. I really don't understand the Tesco bashing in this thread. Tesco (and Morrison's) seem to be to have acted promtly and fairly over an incident, the cause of which was beyond their control. Yes they are legally liable and yes they obviously want to limit the damage to their businesses but I can think of many companies and government organisation who have acted in a far less honourable way in similar circumstances.
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The contaminant is being called silicon and silicone, sometimes both in the same article. Which is correct?
--
L\'escargot.
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The contaminant is being called silicon and silicone, sometimes both in the same article. Which is correct? -- L\'escargot.
With the greatest respect, hasn't this been discussed to exhaustion on the other appropriate threads?
From a chemist's point of view and NOT knowing the full facts, I would have thought that the petrol in question MIGHT have been dosed with a Silicone compound, one that is usually added to diesel to act as an antifoam agent. The fact that white/ish silica is being found in the exhaust system and on the Lamda sensor would indicate, I think, that this would be the logical result of the combustion of such a material. But I could, of course be wrong.
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The costs will ultimately be met by the supplier's products liability insurers.
In the end, anyone who pays an insurance premium will ultimately pay through increased premiums.
I really don't understand the Tesco bashing in this thread. Tesco (and Morrison's) seem to be to have acted promtly
They should have stopped selling fuel as soon as there was a suspicion of a problem while investigations were carried out, instead of denying it for several days.
I can think of many companies and government organisation who have acted in a far less honourable way in similar circumstances.
Renault, and the Clio opening bonnets, springs to mind.
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"when they do a buy one get one free or similar offer they pass all the costs back to the supplier who have no choice but to obey..."
Wow, where does all this anti-Tesco vitriol come from? Suppliers don't have to take part in two for one offers if they choose not to. If they choose to, good for them. It's called free choice.
As is everyone's right in the UK to buy their shopping where they see fit. Tesco do not have a monopoly; if you have a car, I bet you have a choice. Tesco did not become Britain's biggest retailer by doing unpopular things, yet suddenly they are being painted as the devil incarnate. Typical of Britain, knock the success story.
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Suppliers don't have to take part in two for one offers if they choose not to.
You're dreaming. Which suppliers can afford to walk away from such a massive customer (who might be a third to half their business)?
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Wow, where does all this anti-Tesco vitriol come from? Suppliers don't have to take part in two for one offers if they choose not to. If they choose to, good for them. It's called free choice.
We've had clients who have been suppliers to the major retailers, not just Tesco. If they say jump, the supplier has to say "how high?". Losing an order in some circumstances means losing 50% of their business and put jobs on the line.
Tesco did not become Britain's biggest retailer by doing unpopular things, yet suddenly they are being painted as the devil incarnate.
Did you see the documentary about them last week? Ride roughshod over planning law. Smear campaigns against MP's and Councillors who speak out against them. Tax avoidance - UK stores owned by subsidiaries in the Carribean.
www.tescopoly.org/index.php?option=com_content&tas...0
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We've recently given up going to the big four and our weekly bill has declined. You can buy locally produced organic produce from farm shops for less. We eat better and save money. Also one isn't tempted by the endless special offers and avoid a trolley load of rubbish that we wouldn't otherwise even thought of, let alone bought.
Supermarkets in the UK have had it too easy IMO. They are more controlled in France and the local one to us can't sell bread on Tuesdays, in order to give the local bakers a chance.
But it's all market forces, I just hope people don't moan when there's no choice left but the big four. It will be too late.
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"Did you see the documentary about them last week?"
I no longer believe journalists. I watched them do a hatchet job on a firm that I used to work for and, oddly enough, they couldn't find a good word for what I thought was a pretty healthy organisation. They just HATE successful businesses on principle. That'll be why the NUJ is one of the last left-wing hotbeds left.
By the way, this isn't a recent phenomenon. I am related to a priest (i.e. someone I'd believe) who watched BBC journalists faking footage in South Africa in the 70's. They threw money into bins, then filmed what later appeared on Panorama as "Black kids rooting for food in bins". Never trust a journalist is now my watchword.
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I no longer believe journalists. I watched them do a hatchet job on a firm that I used to work for and, oddly enough, they couldn't find a good word for what I thought was a pretty healthy organisation. They just HATE successful businesses on principle. That'll be why the NUJ is one of the last left-wing hotbeds left.
sorry for being to this one, but you're spot on - the media (of whatever politcial colour) seem just to be interested in a good story, whether the facts are there or not.
And Tesco aren't where they are today by being rubbish are they?
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" the media (of whatever politcial colour) seem just to be interested in a good story, whether the facts are there or not."
You're bang on there, a relative of mine holds a prominant post at a top newspaper and echoes exactly what you just said. They cook up and manufacture stories to sell papers.
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My mum was stuck at Luton airport a couple of weeks ago when they had heavy snow. The Sky News cameraman asked her to "look a bit more upset" when he was filming the queue.....
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"Did you see the documentary about them last week?" I no longer believe journalists. I watched them do a hatchet job on a firm that I used to work for and, oddly enough, they couldn't find a good word for what I thought was a pretty healthy organisation. They just HATE successful businesses on principle. That'll be why the NUJ is one of the last left-wing hotbeds left.
What a strange rant. Most of our daily papers are far from left wing and IMHO are much taken with big business (especially ones that spend a lot on advertising!). However, above all else, they need to sell their newspapers and therefore will tend to 'spice up' any story that comes their way. I think that's been the case since the first newspapers were published. The only systematic bias I notice is that they love negative stories about (i) the NHS, (ii) local councils (iii) the BBC and (iv) the Royal Family (if its a Murdoch paper).
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Nieve comment, think about the increased volume that BOGOF drives. EVen if the reduced margin at greater volume doesn't drive more profit (which is unlikely as BOGOFs are huge), it still drives intangibles such as brand awareness and product demand, that continue after the BOGOF ends.
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Interesting that Tesco are being held to account for this. The other companies affected (Asda, Morrisons, Total, Jet) are staying silent on the matter.
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My undertanind was that only Morrisons and Tesco were involved. Both have offered to pay for damage cause by the contaminated fuel
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CG
A common misconception. Tescos and Morrisons were among the least affected. It appears that their contaminated fuel was 25 times less contaminated than the other batch.
As Aprlia says; they're keeping a very low profile and blessing the inaccurate media reports.
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A common misconception. Tescos and Morrisons were among the least affected. It appears that their contaminated fuel was 25 times less contaminated than the other batch.
screwloose: can you please post details or a link for confirmation/corroboration of these allegations/facts. ("common misconception" .... "were among the least affected" .... "it appears" .... "25 times less" ... ).
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