Damage in supermarket car park - Reggie
My n/s/r door on the 406 has been damaged by a "runaway" supermarket trolley at a high profile supermarket. The incident was witnessed by three independant witnesses, and all was reported correctly to powers that be.

Conclusion today came in a letter saying that "vehicles and property are brought onto the premises at the customers own risk," therefore it is tough luck for me. I would imagine that they are probably correct in their statement, but just wondered if anybody on the forum knows better, or has made a successful claim, say in the small claims court?

In hope.

Reggie
Damage in supermarket car park - Civic8
According to sign in my local S/market,it says unless damage caused by negligence of CO.

I assume this means anyone leaving a trolley in middle of T/park and it moves in the wind,its not the supermarkets fault,I would agree with that, as my car was run into by a trolley with mind of its own.

really not their fault if someone is careless in the way they return these trolleys.

ie chucked to one side as some do!
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Steve
Damage in supermarket car park - Zippy123
Their trolley, their responsibility - they should have secured it?

But then I am no lawyer.
Damage in supermarket car park - George Porge
Their trolley, their responsibility - they should have secured it?
But then I am no lawyer.


So supermarket have to employ people to pounce when a trolley is abandoned by a customer?

Ask the supermarket why they don't use the return to the trolley park to refund their pound system that most others use.
Damage in supermarket car park - BobbyG
Yeah would agree with Steve. What was the damage Reggie? I previously got trolley dings taken out my car by Dentmasters or such similar, and it was only about $40.
Damage in supermarket car park - v0n
Act of god. Sue the offical representatives. ;)
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[Nissan 2.2 dCi are NOT Renault engines. Grrr...]
Damage in supermarket car park - Hugo {P}
The only question I would ask is how does the supermarket control its trolleys?

ie do they take reasonable care to ensure that stray trolleys are rounded up before damage can occur or is collection of said trolleys something that takes place when someone is not busy (very unlikely)? You may find that the phrase "Reasonable Care" needs to be assessed.

Damage in supermarket car park - Civic8
>>ie do they take reasonable care to ensure that stray trolleys are rounded up before damage can occur or is collection of said trolleys something that takes place when someone is not busy (very unlikely)? You may find that the phrase "Reasonable Care" needs to be assessed.


How can they assume someone is not going to place a trolley in its correct and stable place?.

this often occurs where someone does the shopping,then chucks the trolley aside.

this includes leaving trolley in middle of roadway to go wherever it feels like,and causing traffic to come to a stand still,untill a driver gets out and removes it.

I suggest shoppers be more alert to where they put trolley after use!


--
Steve
Damage in supermarket car park - bell boy
the obvious answer is vote with you feet M and S dont let trolleys out of their premises so shop there and let every supermarket that wont use the £1 coin be dammed.
Whenever i go to an (unamed) supermarket how come i park in the corner away from tracy and dave yet they still park next to me?
Damage in supermarket car park - Stuartli
It's a similar scenario to having your bodywork damaged by people pushing trollies in between vehicles.

Hence my action to always park in a quiet part of the car park and use two bays.

I've been damned in the past by Back Roomers for doing this but the only damage to the last car I had, a VW Jetta, was caused in this way.

So I resolved to ensure the minimum chance of such damage being caused to my current Bora.

So far it's been successful.
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What\'s for you won\'t pass you by
Damage in supermarket car park - L'escargot
Hence my action to always park in a quiet part of
the car park and use two bays.


I won't deny that this is your prerogative, but if everybody did it it would halve the capacity of the car park.
--
L\'escargot.
Damage in supermarket car park - Vin {P}
"I won't deny that this is your prerogative, but if everybody did it it would halve the capacity of the car park."


No, you'd just end up with everyone parked on the white lines rather than between them.

V
Damage in supermarket car park - Honestjohn
If you want to prove that the supermarket does not take due care, then photograph chaotically dumped trolleys, send copies to the supermarket head office together with your contention and a demand that the cost of repairing the damage be met and if that falls on stony ground take your case to the Small Claims Court. Just be aware you have to prove negigence by the supermarket. The supermarket cannt be held responsible for damage by individual customers.

HJ
Damage in supermarket car park - cheddar
>> Hence my action to always park in a quiet part
of
>> the car park and use two bays.
I won't deny that this is your prerogative, but if everybody
did it it would halve the capacity of the car park.
--
L\'escargot.


I sympathise with this, most parking bays are too small because the opperator wants to cram too many cars into a too small space, you could say that all Stuartli is doing is using a reasonable amount of space to park his car.
Damage in supermarket car park - Stuartli
>>but if everybody did it it would halve the capacity of the car park.>>

You haven't seen the size of this particular Tesco car park...:-)
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What\'s for you won\'t pass you by
Damage in supermarket car park - cheddar
The only question I would ask is how does the supermarket
control its trolleys?


Easy! Have them braked by default, the brake is released by holding the trolley handle.
Damage in supermarket car park - Reggie
Thanks for the replys.

At first I wasn't going to do anything about it, but one of the customers who witnessed it encouraged me to report it because they "had a policy about it." So I had nothing to loose I thought.

Then for me to walk in, queue, walk back out with the customer services manager, go back in and make the report took nearly half an hour of my time on a day when I was quite busy. (The trolley had hit a Toyota Yaris before bashing into my car, breaking the rear light unit on the Yaris, and the elderly lady appeared at her car as we were looking at mine, so I let her file her details first).

So what has annoyed me is why did they lead me on with "we'll complete an accident report and customer services wil contact you," with what I thought was an implication that things would be looked upon sympathetically. Well they did , and at 10:00 in the morning when I was in bed after completing two night shifts, and despite asking the woman to ring me back later she insisted in delivering the verdict there and then. So no more sleep for me. I know, I know, I shouln't have answered the phone, but I did.

So I suppose that i am more annoyed about the after effects of the incident than just the incident.

With regards to the trolleys, there are always trolleys left all over the place due to the lazy selfish people in our society, but they due collect them periodically. The day in question, I had parked at a quiet part of the park, but unfortunately for my, at the bottom of a slope, and on a windy day (last Wednesday).

I have written to the manager, and have expressed sympathy for the predicament that they are in, but I have informed him that I am dissapointed with the service for the reasons listed above i.e. a total waste of my time and an early wake up call to add insult to injury! Why not just tell me there and then!

I have also suggested having locking coin operated trolleys. The dent just out of interest is quite significant, but the paint is intact so I may just leave it, but Chips away or whoever may be able to sort it.

Reggie

Thanks for the replys again
Damage in supermarket car park - Altea Ego
I am sorry this beggars belief.

Ok to be unhappy about a loose supermarket trolly is one thing, (even tho its not the supermarket's fault) thats understandable.

But to then complain about the fact your complaint was being dealt with seriously and promptly and the subsequent steps caused you inconvenience is astounding.
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TourVanMan TM < Ex RF >
Damage in supermarket car park - lordy
TVM, I think the point Reggie is making is that he had specifically requested not to be called until later on. The chances are if he hadn't taking the call at that time, they wouldn't have bothered trying again.

Another example of people not being able to follow simple instructions, and then hiding behind faceless a company, passing the buck onto someone else.



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let me be the last to let you down....
Damage in supermarket car park - defender
Reggie the supermarket have a duty to prevent things like this from happening either by having someone collect the trolleys or by engineering means such as braked trolleys ,the disclaimer notice does not discharge theitr liabilities. A small child could be seriously injured by such an incident,I would collect your photo evidence and use the small claims court and they might pay before it gets there as they couldn`t afford to lose
It is only because most people let them away with their "too bad "attitude they have that they dont do something about it
Damage in supermarket car park - daveyjp
This situation can be foreseen and has a cost effective remedy (£1 in the slot trolleys work very well for those supermakets which use it). Hiding behind a disclaimer will put most off, but is potentially a weak defence. I'd be tempted to go down the small claims route.
Damage in supermarket car park - carl_a
Reggie the supermarket have a duty to prevent things like this
from happening either by having someone collect the trolleys or by
engineering means such as braked trolleys ,the disclaimer notice does not
discharge theitr liabilities. A small child could be seriously injured by
such an incident,I would collect your photo evidence and use the
small claims court and they might pay before it gets there
as they couldn`t afford to lose



I think you are spot on there defender, when this was discussed before in the backroom I made the point about a small child. When something does happen (and we all know it will) it will be all over the TV and news papers and the supermarkets will start using the £1 locks. Once one big supermarket starts all the others will too, as its good for cost saving.
Damage in supermarket car park - Stuartli
>>an early wake up call to add insult to injury!>>

But normally a telephone call at this time would be perfectly acceptable for the majority.

The caller would not know you work night shifts.

To be fair, the Tesco to which I refer is the second busiest in the UK in terms of annual revenue and there are three or four employees constantly collecting trollies from the various trolly enclosures around the car park.

These are situated so that there is only a short walk from your car whatever area of the car park you have left your vehicle.
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What\'s for you won\'t pass you by
Damage in supermarket car park - Bill Payer
I've certainly seen comments in forums (perhaps on here?) where someone took their car to a local bodyshop and was told that the supermarket often contracted them to repair customers cars.
I'm sure this is one of those things where the first answer is always going to be No - but push a bit harder and they'll cave in.
Damage in supermarket car park - Reggie
"But normally a telephone call at this time would be perfectly acceptable for the majority.

The caller would not know you work night shifts."

I know what your saying Stuartli, but what I said was that I informed the lady that I was in bed as I had been on nights, and requested that she ring me back in an hour or so, she said that she needed to know then why I had contacted the claims dept as if she didn't know why, and then informed me the bad news and told me a letter was on its way to me........which arrived 1 hour later. So did she need to know why I had contacted the claims dept? What she was doing was discharging her responsibility to call me back.

Anyway onto the car issue, I have written to the manager of the particular store expressing my displeasure and as I previously said, and suggested other means to stop this happening as mentioned above, and will be interested to see if I get a sensible reply.

On what a few others have pointed out though, this trolley broke the rear light unit i.e. put a hole in it before carrying on to hiy my car as there was a gap between the cars. The car park was on a slope where I was and it was a windy day. The trolley that had hit my car had not been collected! Also, in the fifteen years that I have been using the store, I have never seen any attempt to educate the shoppers that it would be appreciated for members of the public to place their trolley in the appropriate parking areas.

Depending on what, and if I get a reply from the store manager will decide what action if any I may persue. I may pop in a couple of times when passing and see what the "trolley situation" is like, but I will be going to another big supermarket chain from now on if I get no satisfaction, which looks like the likely outcome.

Reggie
Damage in supermarket car park - Welliesorter
Sort of relevant to the discussion, but feel free to ignore if considered too much of a tangent.

This week, I needed to keep a trolley still while unloading it, and noticed that it had a brake on one of the wheels. Are brakes on trollies unusual or have I just been very unobservant for not noticing them before?
Damage in supermarket car park - carl_a
Sort of relevant to the discussion, but feel free to ignore
if considered too much of a tangent.
This week, I needed to keep a trolley still while unloading
it, and noticed that it had a brake on one of
the wheels. Are brakes on trollies unusual or have I just
been very unobservant for not noticing them before?


I'm the same, only noticed the brake this week, but our local store is getting a second floor added, so perhaps they need them for a specific reason.
Damage in supermarket car park - Civic8
>>This week, I needed to keep a trolley still while unloading it, and noticed that it had a brake on one of the wheels. Are brakes on trollies unusual or have I just been very unobservant for not noticing them before?

Very few of these in any Supermarkets around my way,to the point you hardly even notice they have them,due to volume of shoppers.

But even then rarely are these brakes used!
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Steve
Damage in supermarket car park - drbe
If you feel your claim is justified, then tell Bloggs' supermarket that you hold them responsible and you WILL pursue the matter, including court action if necessary.

If you persist and make sure they know that you are going to persist, I bet you will get your claim settled before it goes to court.

Be very calm, do not get excited, do not swear, do not be rude, be icy cold and formal.(Not suggesting you would do any of these things, of course.)

I had a claim against BAA and they paid me before it went to court. A friend has also had results with BAA and Esso.
 

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