Main dealer garage changes lower wishbone (ball joint knackered-under warranty) as I previously reported.
Does not check wheel tracking(has to be outsourced incidentally)merely does a visual check of the tyre wear to assess whether tracking needs to be checked.
They decide it does not need to be checked. I inform them that the tyres are new so how can they be sure tracking doesn't need rechecking?
They agree to re-check tracking. My question is should this be at their expense? I would assume that it should be done as part of the job. Goes in next week and I have to waste an hour of my time hanging around while they get it done!
Can anyone be trusted to do a proper job? I feel as though I'm becoming paranoid. Please do tell me if you think I am!
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My Citroen garage changed the rear tyres and axle under warranty due to uneven wear (on a C5). Afterwards I find that 75mph vibrates terribly as the wheels weren't balanced. I ring them and they tell me that they don't balance Citroen alloys as they don't have a hole in the middle.
You'd expect Citroen to be able to balance the wheels that come on 50% of their cars!
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A step on the road to losing faith in my local Cit dealer was when they could not tell me what size tyres the Xantia needed (it's on standard factory fit steel wheels).
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Thanks, all very interesting and unfortunately seems par for the course, but my questions remain.
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A few points here.
I had my C5 up to 110mph in Germany this year. No problems and mpg has been better since.
A few weeks ago developed slight vibration at 60-65mph & replaced 2 front tyres of different brand and age with new pair this week (Marshall- had them on other cars). Fitter confirmed no way of balancing the alloys.
Had laser tracking done for £20 - OSF wheel was well out, and seized, so mechanic got the best match possible at the time..
Car handles a lot better now (like my old audi A6) up to 60mph, then vibrates worse than ever, although this redcued on sports suspension.
Going back tomorrow to swap front/rear tyres.
Anyone know if there are special settings on the tracking due to the hydractive suspension? IIRC the suspension also lowers itself at 60-70mph which might explain spee related effects.
And yes, I do expect to pay something extra for the tracking.
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I'm no expert but I can't believe that Citroen garages are happy with not balancing your wheels. It doesn't matter how well your alloys are made (they are not machined, they are either cast or forged) the problem with balancing is the tyres. I do know that it is possible to balance the wheel while it is on the car. Don't know what garages would cary this out but it worth a search.
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But were talking about tracking not wheel balancing!!
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Eh? My C5 (with alloys) has had its tyres changed twice since I bought it and each time the wheels have been balanced by the regular one man independent I've always used and there's never been any problems with balance. They get them spot on every time and never once have they said anything about not being able to balance the alloys - In fact I usually stand and watch and the job is done in a matter of minutes.
I can't say I've looked closely but afaik mine have a pretty ordinary common or garden hole in the middle!
Try giving them a polo (sweet variety!) and see how they react!
Graeme
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If the suspension repair was carried out under warranty then the subsequent re-alignment of tracking should also be carried out free of charge.
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If the suspension repair was carried out under warranty then the subsequent re-alignment of tracking should also be carried out free of charge.
>>
I agree. How else can they check that everything is 'as it should be' especially since that partiocular part is responsible for the 'road going wheel' to be in contact with the road - if nothing else than for safety since if your wheel isn't in proper contact with the road, then it's a possible safety issue?
I also find it crazy that o wheel balancing is done...next they'll be telling us that you don't need to change the filter when you change the oil...has the world gone mad?
-----
Im not plain stupid, just a special kind of stoopid.
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Re my earlier post. the vibration problem is clear.
I had two differnt brands/slightly different treads on front & rear axle.
The garage who did the brakes a few weeks ago mismatched them when they were refitted and I didn't notice.
So by swapping to new (fairly rigid) tyres on the rear and part-worns on the front, we are rolling happily again.
Normally I stick to one brand, but a spare came into use a while back and upset the pattern.
That said, I still agree- no matter how perfect the wheel, the tyre is not. And the tracking on the car is still a bit out - which I put down to speed humps....
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