Insurance a competative market place? I don't think so, after ringing round a few place yesterday and a lot of insurance companies seem to own each other and most seemed to know all my details just when i told them my name and address. I asked them how they knew all my detail etc and apparently i'd entered details on one of their sister company websites and as soon as i did that all the other companies owned by them knew my details. Didn't get the impression that there was a lot of competition you can't exactly compete with yourself.
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A couple of possibilities as to why they know your details: Insurance companies exchange details to deter fraud. If you have contacted them previously, their systems will remember you. And yes, most companies have at least one subsidiary. But subsidiaries are usually set up to target a different market eg. telephone, internet, intermediary and terms and conditions vary accordingly.
400 insurance companies (although not all transact motor business) are members of the ABI. It looks like we will soon have four supermarkets controlling 75% of their market. How many banks are there? How may petrol companies? How many Tobacco companies? A lot less than 400.
In a free market, if excessive profits are made, new entrants will force down prices. I don't see a rush of truly new insurance companies being set up.
Chris M
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Insurance may be a competitive market, but a very inefficient one. Do you think that having a million departments with their own phone numbers and nobody who knows what is happening in other departments, files going missing and a general attitude of passing the buck is a good way to run a company.
Insurance companies, like some multi franchise dealerships have grown beyond economies of scale, and are now too big to be any use.
My Citroen dealer is a small family owned main dealer, communication is easy and effectve. My present insurance company main contact is a rep whose home address and number is given out. Customer service is better with these people.
Ben
On my 3rd Citroen. Saxo, Xsara, C5.
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In a free market... Pray, which one? New entrants to these Elysian fields are kept out by the costs of entry, e.g. advertising, financial back-up, so small fry are excluded from all but specialist areas, I'd guess. Perfect competition, as expounded in elementary economics, is a useful construct for academic purposes, but otherwise is in the Father Xmas/tooth fairy arena. In reality, price fixing, freemasons, cartels et al rule:)
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Of course the cost of entry is enormous, but if there was so much money to be made, it would happen. Direct Line, with the backing of Bank of Scotland did it, and did it very well. The reason it doesn't happen very often is the capital goes where the biggest return is. Until recently, dot com companies.
Chris M
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Of course the cost of entry is enormous but if there was so much money to be made it would happen. Direct Line with the backing of Bank of Scotland did it and did it very well.
Direct Line = Royal Bank of Scotland established about 20 +yrs ago
E-Sure = Bank of Scotland established 2000/2001
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