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The highlighted part is when a vehicle has been serviced outside of Toyota and is then presented to Toyota for service to reactivate the warranty.
No surprise in that condition, otherwise every abused Toyota would be at the dealer and the owner would be claiming on the warranty for any repairs!
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The highlighted part is when a vehicle has been serviced outside of Toyota and is then presented to Toyota for service to reactivate the warranty.
No surprise in that condition, otherwise every abused Toyota would be at the dealer and the owner would be claiming on the warranty for any repairs!
Well that is what I would expect too. However that is not how it reads from the HJ news article OR from the link in the original post quoted below: mag.toyota.co.uk/toyota-warranty-how-it-works/
"Which cars are eligible for the new Toyota warranty?
It’s a comprehensive programme that applies to all Toyota passenger cars, Toyota Professional light commercial vans and pick-ups and the latest Toyota GR performance models.
Likewise, there are no exclusions where powertrains are concerned, with the same level of cover provided for hybrid, plug-in hybrid and battery electric vehicles and the Mirai hydrogen fuel cell saloon, as well as for models with petrol and diesel internal combustion engines.
Eligible vehicles range from cars just completing the period of their new vehicle warranty, to high-mileage models that have passed through multiple ownerships and have no prior Toyota service history.
What’s covered and what’s not covered by Toyota Relax?
This new Toyota warranty covers the same parts and labour as the three-year manufacturer’s warranty provided on new Toyota vehicles and the one-year manufacturer warranty that’s standard with approved used vehicles.
It does not include wear and tear items, bodywork, paint, interior trims and maintenance parts. A vehicle health check is part of the service package, which includes all mechanical and electronic parts, which helps potential problems to be detected at an early stage. Any existing defects present at the time of service are excluded from the warranty.
Full terms and conditions can be downloaded from toyota.co.uk (near the bottom of that article).
Although the warranty cover is uniform, different types of vehicle owner will have a different customer experience:"
Perhaps they are needing to write it a bit better?
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I have read the terms and conditions and as expected there are as many exclusions as you would find with most other manufacturers warranty, with the usual vague bits open to interpretation.
A notable one is
Toyota Relax does not provide cover for:............
e) vehicles which are not technically fault free.
What does that mean?
Time will tell and I look forward to reading real user experiences of this new regime
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I have read the terms and conditions and as expected there are as many exclusions as you would find with most other manufacturers warranty, with the usual vague bits open to interpretation.
A notable one is
Toyota Relax does not provide cover for:............
e) vehicles which are not technically fault free.
What does that mean?
I'm guessing that means that any pre-existing faults will need to be rectified if you want the warranty to apply after a service. What constitutes a fault is another question.
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The highlighted part is when a vehicle has been serviced outside of Toyota and is then presented to Toyota for service to reactivate the warranty.
No surprise in that condition, otherwise every abused Toyota would be at the dealer and the owner would be claiming on the warranty for any repairs!
Well that is what I would expect too. However that is not how it reads from the HJ news article OR from the link in the original post quoted below: mag.toyota.co.uk/toyota-warranty-how-it-works/
"Which cars are eligible for the new Toyota warranty?
It’s a comprehensive programme that applies to all Toyota passenger cars, Toyota Professional light commercial vans and pick-ups and the latest Toyota GR performance models.
Likewise, there are no exclusions where powertrains are concerned, with the same level of cover provided for hybrid, plug-in hybrid and battery electric vehicles and the Mirai hydrogen fuel cell saloon, as well as for models with petrol and diesel internal combustion engines.
Eligible vehicles range from cars just completing the period of their new vehicle warranty, to high-mileage models that have passed through multiple ownerships and have no prior Toyota service history.
What’s covered and what’s not covered by Toyota Relax?
This new Toyota warranty covers the same parts and labour as the three-year manufacturer’s warranty provided on new Toyota vehicles and the one-year manufacturer warranty that’s standard with approved used vehicles.
It does not include wear and tear items, bodywork, paint, interior trims and maintenance parts. A vehicle health check is part of the service package, which includes all mechanical and electronic parts, which helps potential problems to be detected at an early stage. Any existing defects present at the time of service are excluded from the warranty.
Full terms and conditions can be downloaded from toyota.co.uk (near the bottom of that article).
Although the warranty cover is uniform, different types of vehicle owner will have a different customer experience:"
Perhaps they are needing to write it a bit better?
I've got no experience of warranties of any kind, but I would assume that a used vehicle with no recent Toyota service history, presented for servicing, could not reasonably be covered for any existing defects, so no surprise there.
The above text, though, MIGHT imply that, once and if rectified, these defects are STILL not covered by the newly acquired warranty.
IOW they don't warranty their work. I've got no experience of dealer servicing either, so I dunno if this is usual, but it doesn't sound very reasonable to me.
Perhaps it just means that if you don't fix a noted defect it isn't covered, which again, would be reasonable and seems most likely.
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I had an Avensis T Spirit D4d as my last company car before coming out of the scheme to self fund. Great car. Did everything right and not one issue throughout the 3 year lease. It got bad press as unexciting, but that is just the hyperbole of the petrol head, tyre smoking motoring press of the glossy mags. For most motorist with a proper agenda for use the car was excellent. If I do ever change cars again Toyota will be close behind Honda on my list.
Cheers Concrete
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From what I hear from taxi firms who run Prius , sometimes clocking up 500k miles and in use sometimes 24 hours a day, Toyota already draw the line understandably on commercial use.
But what other vehicle on the planet could cope with this kind of service life ?
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From what I hear from taxi firms who run Prius , sometimes clocking up 500k miles and in use sometimes 24 hours a day, Toyota already draw the line understandably on commercial use.
But what other vehicle on the planet could cope with this kind of service life ?
These are just about the most reliable machines on the planet. They do 500k in Europe or the US and they get exported to developing countries and do another 500k!
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A few points in this thread piqued my interest being a long term Lexus/ Toyota owner and business user.
Firstly prior to the latest warranty announcement Toyota in the uk have had a five year warranty for sometime plus an additional hybrid battery cover varying between 5, 8 and currently 15 years based on annual service/ health checks.
Lexus in addition to the basic 3 year vehicle and same level of Toyota hybrid warranty also offer a paid for extension up to 10 years/140000 miles on virtually everything other than wear and tear even though the vehicle may have not been sourced or serviced in the network, it just has to pass their first inspection and have pre existing faults corrected.
I could be corrected but I can’t think of any other brands that offer the same kind of coverage and reliability.
The new arrangement seems to offer Toyota models what Lexus has offered for years (paid for) free providing they service the vehicle.
Seems like a no brainer to me which is one of the key reasons why we have two virtually new hybrids with 5 year vehicle and 15 year hybrid battery warranties.
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I had my honda civic mot and serviced a few days ago it failed on the windscreen
Washer, washer pump was faulty.
I bought the car from the honda dealer and had extrnded the warranty
Which coincidently expired this month. The washer pump was
Replaced under warranty.
Car had been serviced by the dealer as this was a condition under the used
Honda warranty.
Car is 12 years old 59 reg and been on extended warranty for 5 years
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All praise to Honda who replaced the camshaft on my eight year old Accord Mk 1 which had no dealer service record.
And carried out a recall to fix rusty Accords and Civics in the eighties which covered all affected vehicles in the Northern Hemisphere.
The Japanese companies certainly stand by their products if there is a justifiable problem.
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Between us in the family we have had 7 or 8 Toyotas over the years. I now have an Avensis estate and SHMBO has a Yaris, our daughter has our previous Yaris, bought new on the scrappage scheme and now 80k/12 years old and never a moments trouble.
We have found Toyotas to be exceptionally reliable, and the dealerships to be very good (with one exception). I have usually had service plans and found them to be good value with excellent service from the dealer I have used for some years now.
I am confident that Toyota will stand by their product and sort out any issues arising, and at the same time give me years of value for money motoring. Yes, I can save money by doing it myself/elsewhere or not doing it all but I think a service record helps the secondhand value of the car and, frankly, just makes life so easy for me I CBA to mess around.
I think I might well look for a Lexus now, I have always fancied one, and now knowing that the right second hand purchase has many miles of reliability and reasonably forecastable costs in front of it, and the small but none the less expensive risk of a major failure removed.
As a business decision I am absolutely certain that Toyota will have analysed breakdown/failure history in detail and considered that against the service revenue. the great thing about warranties is that they create value for buyers and, if the vehicle doesn't break down, don't cost the seller anything.
Toyota are monetising their reputation and building difficult to copy competitive advantage at the same time. If it is a cynical con trick as some have no doubt implied then maybe we will see Mercedes, Land Rover, Citroen/Peugeot, VW group (especially autos) and other brands with established reputations for service and reliability following suit?
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‘As a business decision I am absolutely certain that Toyota will have analysed breakdown/failure history in detail and considered that against the service revenue. the great thing about warranties is that they create value for buyers and, if the vehicle doesn't break down, don't cost the seller anything.’
The service revenue is only part of it. Yes, aftersales cover a dealership’s fixed costs (in an ideal world), but the profit comes from selling cars both new and used.
A switched on sales executive will be scanning the day’s service bookings, looking for cars coming in for their first MOT who may just be coming to the end of a 36 month PCP. Can the customer be switched to a new car for a similar monthly payment? If they see a six year old Auris due in for a service, can the service customer be introduced to a tidy three year old car that has just come in as a part exchange?
As regards the previous exchange regarding block exemption, the first 36 months are a warranty - block exemption applies. The subsequent potentially 8 years are an insurance product and therefore block exemption does not apply. If you want that 12 months cover, you take it to Toyota.
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As regards the previous exchange regarding block exemption, the first 36 months are a warranty - block exemption applies. The subsequent potentially 8 years are an insurance product and therefore block exemption does not apply. If you want that 12 months cover, you take it to Toyota.
Block exemption is an EU thing. Surely it doesn't apply any more now that we are free?
Edited by Rerepo on 03/06/2021 at 20:29
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The legislation was retained at the end of the transition period, it’s currently due to ‘expire’ at the end of May, 2023.
www.gov.uk/government/publications/retained-block-...s
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The legislation was retained at the end of the transition period, it’s currently due to ‘expire’ at the end of May, 2023. www.gov.uk/government/publications/retained-block-...s
Thank goodness for that!
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‘Thank goodness for that!’
Thank goodness for what?
That we retained a good piece of legislation, as we did with the vast majority of EU regulations post-Brexit, or thank goodness that we’ll almost certainly review it and replace it with something almost identical come May 2023? But because it will be passed through Parliament, that’ll be OK?
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‘Thank goodness for that!’
Thank goodness for what? That we retained a good piece of legislation, as we did with the vast majority of EU regulations post-Brexit, or thank goodness that we’ll almost certainly review it and replace it with something almost identical come May 2023? But because it will be passed through Parliament, that’ll be OK?
Not sure why you think this piece of EU legislation was 'good'. Virtually all EU legislation has bern a disaster for the UK. As a free and independent nation I am sure we can come up with something better than the EU's ridiculous Block exemption. We need something similar to US legislation on car repairs and force manufacturers to give 8 years warranty on emissions-related parts. The EU would never do that because they are puppets of the big German manufacturers.
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‘Thank goodness for that!’
Thank goodness for what? That we retained a good piece of legislation, as we did with the vast majority of EU regulations post-Brexit, or thank goodness that we’ll almost certainly review it and replace it with something almost identical come May 2023? But because it will be passed through Parliament, that’ll be OK?
Not sure why you think this piece of EU legislation was 'good'. Virtually all EU legislation has bern a disaster for the UK. As a free and independent nation I am sure we can come up with something better than the EU's ridiculous Block exemption. We need something similar to US legislation on car repairs and force manufacturers to give 8 years warranty on emissions-related parts. The EU would never do that because they are puppets of the big German manufacturers.
YAWN!
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‘Thank goodness for that!’
Thank goodness for what? That we retained a good piece of legislation, as we did with the vast majority of EU regulations post-Brexit, or thank goodness that we’ll almost certainly review it and replace it with something almost identical come May 2023? But because it will be passed through Parliament, that’ll be OK?
Not sure why you think this piece of EU legislation was 'good'. Virtually all EU legislation has bern a disaster for the UK. As a free and independent nation I am sure we can come up with something better than the EU's ridiculous Block exemption. We need something similar to US legislation on car repairs and force manufacturers to give 8 years warranty on emissions-related parts. The EU would never do that because they are puppets of the big German manufacturers.
UK New car sales 1.6m in 2020
EU New car Sales 9.9m in 2020^ years warranty?
JLR have a major issue with corroded aluminium bolts on steering racks.
Made a compulsory recall in US, UK did nothing.
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Many times over many years, I've heard it said that new car sales are a low/no profit area and the profit is in aftersales, servicimg and repairs.
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The latest figures I’ve seen are a typically 5-7% profit on a new car and 12-15% on used. Hence the desire to sell GAP, wheel & tyre cover, finance, Supaguard, etc.
And a retained customer, who was in the building for a service, has incurred zero cost in spend or time getting them there. No hours spent cold calling when you could be doing something more useful, they’re not there as a result of spending huge amounts of money with Autotrader/Motors/whoever advertising your used stock.
They may not have come in to buy a new car, but it will only take two minutes to evaluate their potential part exchange and use any equity in it to get them into a new car.
Edited by mcb100 on 04/06/2021 at 15:10
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On the face of it, a 10 year warranty package is a great deal.
It's really buy a service and get a free year of warranty offer for cars up to 10 years old.
My issue with this type of deal is what happens if I buy a new Toyota today believing that they will have a 10 year warranty if I get it serviced at the dealer and and they stop this offer when sales pick up again say in 3 years. The warranty expires and there will be a cost to extend it.
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