Toyota Yaris Hybrid - Coincidence or negligence? - KP2

Hi,

I've recently had a series of issues with my car, shortly after an MOT and full service, and was wondering if it is all coincidental or suggestive of negligence on the part of the MoT garage (and if so, should I pursue to warn others).

I bought a 2015 Toyota Yaris Hybrid in March 2020 and took it for it's first MoT under my ownership in March this year. The MoT was fine but with a recommendation to change the two front tyres as they were near their legal tread limit, and an advisory that the rear offside tyre was cracked and would need dealing with. I had the two front tyres changed and left the cracked back tyre (they didn't suggest I change it at this point).

2 weeks later I was on the M25 when my tyre pressure light came on, I wasn't immediately concerned as it comes on if the pressure doesn't match the recommended settings but I was perturbed as the car had recently been MOT'd and serviced. I decided to come off at the next service station anyway and as I was pulling in to park, the front right tyre collapsed. The AA came out and identified a tyre fault (not puncture) and we took the car back to the MOT garage. They replaced the tyre free of charge and said the beading was faulty.

2 weeks later I took the car to a main dealer to have the driver's airbag replaced after a recall. They did a standard visual inspection and suggested I replace the windscreen wipers, the cracked back tyre and have a 4 wheel alignment. Given my experience with the faulty tyre I decided to go ahead with all of this (I had planned on replacing the wipers and back wheel anyway). I took the car in to have this work done today and have just been called by the garage as the locking wheel nut on the rear tyre (I forget which one) is missing. This I understand is an MOT fail. They are going to replace all of the wheel nuts for me (I understand they have to be done as a set).

My question is, does having a faulty tyre and missing wheel nut within a month of having an MOT suggest negligence? Or just really bad luck? I feel lucky to be in one piece to be honest.

I've already decided not go back back to the original garage but feel a responsibility to warn others if there's a strong indication that they aren't doing their job properly. But it's difficult to prove this isn't just a coincidence (and maybe it is). Just wondered what other's opinions on this were.

Thanks

KP

[I've removed the name of the main dealer since although the main criticism is regarding the initial unnamed garage, subsequent discussion has questioned the action of the named main dealer involved]

Edited by Xileno on 06/04/2021 at 13:53

Toyota Yaris Hybrid - Coincidence or negligence? - elekie&a/c doctor
The mot test is an appraisal of the car at the time of inspection. It’s not a guarantee that nothing will go wrong for the next 12 months. The missing bolt did not flag up at the time of the test , so I’m a bit confused how it’s not fitted . A mystery, forget about it and move on . Another possibility, is that the dealer damaged the bolt while removing it and made up a story about it being missing .

Edited by elekie&a/c doctor on 06/04/2021 at 11:58

Toyota Yaris Hybrid - Coincidence or negligence? - KP2
The mot test is an appraisal of the car at the time of inspection. It’s not a guarantee that nothing will go wrong for the next 12 months. The missing bolt did not flag up at the time of the test , so I’m a bit confused how it’s not fitted . A mystery, forget about it and move on . Another possibility, is that the dealer damaged the bolt while removing it and made up a story about it being missing .

Hmmm yeah didn't think about that. And I know, things happen. I'm just surprised these both occurred so soon after an MOT. I'm clearly too suspicious

Toyota Yaris Hybrid - Coincidence or negligence? - Andrew-T
Another possibility is that the dealer damaged the bolt while removing it and made up a story about it being missing .

I think this is a likely explanation. Maybe the fitter used a one-size-fits-all key instead of wasting time searching for one in the car. Before any work on the wheels It's always worth remembering to make the correct key easily findable.

Toyota Yaris Hybrid - Coincidence or negligence? - KP2

I left the keys on the passenger seat for them, unless they went looking in the boot and missed them

Toyota Yaris Hybrid - Coincidence or negligence? - daveyjp

Just coincidence. Locking wheel nuts aren't part of the MOT test.

Toyota Yaris Hybrid - Coincidence or negligence? - KP2

Just coincidence. Locking wheel nuts aren't part of the MOT test.

Oh I thought they were? Maybe I'm using the wrong terminology

www.honestjohn.co.uk/askhj/answer/120199/is-one-mi...t.

Toyota Yaris Hybrid - Coincidence or negligence? - elekie&a/c doctor
Any missing wheel nut or bolt would be an mot fail . Locking bolts are not a requirement to be fitted for an mot pass .
Toyota Yaris Hybrid - Coincidence or negligence? - KP2

I'm clearly saying one thing and meaning another :)

Toyota Yaris Hybrid - Coincidence or negligence? - SkodaIan

It's also possible that the second garage (sounds like a main dealer so will be trying to sell as much as possible) meant that the wheel is attached with all the required bolts, but none of them are the locking variety.

However, to maximise possible parts revenue this may have been presented deliberately ambigiously as "the locking wheel nut is missing". Giving the impression that the car may be unroadworthy is far more likely to make the owner agree to the work, than the rather unlikely possibility of someone stealing an alloy wheel off a Yaris.

The real cynic in me also wonders if the 'missing' locking wheel nut was actually on the car all the time on one of the three other wheels (i.e. one wheel has two locking nuts on).

Toyota Yaris Hybrid - Coincidence or negligence? - KP2

Gah, they also told me my tyre repair kit was out of date so I bought a new one :(

I think what is clear here is I need to understand more about cars so I can question this kind of stuff more vigorously

thanks for your comments everyone!

Toyota Yaris Hybrid - Coincidence or negligence? - Heidfirst

Gah, they also told me my tyre repair kit was out of date so I bought a new one :(

Unless it had already been replaced that was probably true. You could have bought a cheaper 3rd party equivalent though e.g. www.amazon.co.uk/Slime-CRK0305-Smart-Tyre-Repair/d.../ or as many of us would recommend a spacesaver wheel (although this will take up more space in the boot).

Toyota Yaris Hybrid - Coincidence or negligence? - KP2
Thanks!
Toyota Yaris Hybrid - Coincidence or negligence? - badbusdriver

Not a direct answer to your question, but what I was thinking about was that, under lockdown restrictions, most folk have done very little miles (not the case for everyone, but by far the most).

With that in mind, wouldn't the front tyres have had more or less the same tread depth when you bought it?.

 

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